Mobile Member Centre open for flood-affected members
RACQ teams are on the ground and continuing to support members experiencing flooding in Far North Queensland.
Group CEO David Carter said as at 12:30pm today (19 December), RACQ had received 299 insurance claims, including 216 home and contents and 83 motor vehicle claims, since Tropical Cyclone Jasper first hit the region.
“Our Mobile Member Centre has been at James Cook University’s Smithfield campus since last Friday and continues to support members in the area to lodge claims and answer any questions they may have,” Mr Carter said.
“We have also bolstered our claims lodgements teams to process the increasing number of claims we are receiving online and over the phone.
“Our assessors and repairers are on standby and are being deployed when it is safe to do so. Claims will be triaged, according to need and circumstances.
Mobile Member Centre location
Where: James Cook University - 88 McGregor Road, Smithfield
When: From Tuesday 19 December
Opening hours: 9:00am- 5:00pm each day
Preparing your claim:
- If you are able to safely return to your home:
- Making notes and taking photos of your belongings will make it easier to submit any claims
- It’s OK to throw away all spoiled food in your refrigerator- you don’t need to wait for an assessor to visit your home. Take a picture
- Keep a record of model numbers or serial numbers of items you are throwing away to help us replace them
- It’s OK to remove material and fabrics such as carpets if they are wet to avoid mould growing. Take a photo to help with replacement
- Make a list of essentials you will need to replace, such as bedding, clothing and food. Keep all receipts from these purchases
- Remember safety is the number one priority
What to do during a flood:
After a cyclone has passed, serious safety threats can remain.
- Only use a generator in well-ventilated areas
- Watch out for dangerous wildlife, such as spiders and snakes, which may have entered your property
- Check all power and gas supplies have been turned off if the building has sustained any damage
- Stay well-hydrated and wear a sunscreen and a hat if working outdoors
- Avoid contact with floodwater if possible
Image Source - ABC News: Katie McKenzie - Damaged home in Holloways Beach