Chief Executive Insurance Trent Sayers said key resources, including its Mobile Member Centre, are being deployed to the region to ensure members and the local community are well supported.

“People’s safety is the number one priority, and I urge the community to stay safe over the coming days.

“If you need urgent help, call your local SES on 132 500 and if you see an electrical risk call Energex on 13 19 62,” he said.

“Our members can rest assured that RACQ’s home and contents policies cover claims arising from cyclone, storm and storm surge events.”

“When it’s safe and people can assess the damage, members have the option to lodge their claim online and upload photos of damage via the online portal.

“Alternatively, they can call us on 13 72 02.

“As one of Queensland’s largest insurers, RACQ is well prepared to manage a large weather event and we will mobilise our resources to assist members in any way we can,” Mr Sayers said.

Preparing your claim:

If you are able to safely return to your home:

• Making notes and taking photos of your belongings will make it easier to submit any claims

• It’s OK to throw away all spoiled food in your refrigerator- you don’t need to wait for an assessor to visit your home. Take a picture

• Keep a record of model numbers or serial numbers of items you are throwing away to help us replace them

• It’s OK to remove material and fabrics such as carpets if they are wet to avoid mould growing. Take a photo to help with replacement.
• Make a list of essentials you will need to replace, such as bedding, clothing and food. Keep all receipts from these purchases.
• Remember safety is the number one priority.