RACQ headed to cyclone-impacted areas to assist members
Chief Executive Insurance Trent Sayers said key resources, including its Mobile Member Centre, are being deployed to the region to ensure members and the local community are well supported.
“People’s safety is the number one priority, and I urge the community to stay safe over the coming days.
“If you need urgent help, call your local SES on 132 500 and if you see an electrical risk call Energex on 13 19 62,” he said.
“Our members can rest assured that RACQ’s home and contents policies cover claims arising from cyclone, storm and storm surge events.”
“When it’s safe and people can assess the damage, members have the option to lodge their claim online and upload photos of damage via the online portal.
“Alternatively, they can call us on 13 72 02.
“As one of Queensland’s largest insurers, RACQ is well prepared to manage a large weather event and we will mobilise our resources to assist members in any way we can,” Mr Sayers said.
“We have the experience and capability to get Far North Queenslanders back on their feet as quickly as possible.”
Preparing your claim:
If you are able to safely return to your home:
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Making notes and taking photos of your belongings will make it easier to submit any claims
- It’s OK to throw away all spoiled food in your refrigerator- you don’t need to wait for an assessor to visit your home. Take a picture
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Keep a record of model numbers or serial numbers of items you are throwing away to help us replace them
- It’s OK to remove material and fabrics such as carpets if they are wet to avoid mould growing. Take a photo to help with replacement.
- Make a list of essentials you will need to replace, such as bedding, clothing and food. Keep all receipts from these purchases.
- Remember safety is the number one priority.
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Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.
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RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.