Managing Director and Group CEO David Carter said as at 12:30pm today (3 January), RACQ had received 3,894 insurance claims for the Gold Coast and Logan regions since severe weather first hit on 23 December, including 3,575 home and contents claims and 319 motor vehicle claims. 

“Our Mobile Member Centre has relocated to Helensvale and is now open and the team is ready to help members lodge claims and answer any questions they may have,” Mr Carter said.

“Members can also find us at the Upper Coomera Community Recovery Centre and at our branches at Helensvale, Robina, Beenleigh and Elanora. Our teams are ready to support and assist members through the claims process.  

“We also have assessors and builders in the region attending homes and completing make-safe repairs and assessments. Claims are being triaged, according to need and circumstances.

“The quickest and easiest way to lodge your claim is to go online. Using our online portal, you can upload photos of the damage to help speed up your claim. You can also call us on 13 72 02.”

Mr Carter said the Club’s Roadside Assistance crews are also operating in the area. 

“Our roadside assistance teams are ready to help those in need and while we have been impacted by road closures, we are continuing to reach people as quickly as possible,” he said. 

“With more storms and rain possible throughout the rest of the week, we urge drivers to avoid being on our roads during wet weather. This will allow emergency responders, including our crews, to move more safely so they can continue to help those in need.

“If you are experiencing an emergency, please call 000 immediately.”

Up to date road information can be found at RACQ’s Road Conditions website.

Mobile Member Centre location 
Where: Westfield Helensvale Shopping Centre - 1-29 Millaroo Drive, Helensvale
Opening hours: 8:30am- 4:30pm each day 

Upper Coomera Community Recovery Centre location
Where: 90 Reserve Road, Upper Coomera
Opening hours: 9:00am – 4:00pm each day

Preparing your claim

If you are able to safely return to your home: 

• Making notes and taking photos of your belongings will make it easier to submit any claims 
• It’s OK to throw away all spoiled food in your refrigerator- you don’t need to wait for an assessor to visit your home. Take a picture
• Keep a record of model numbers or serial numbers of items you are throwing away to help us replace them
• It’s OK to remove material and fabrics such as carpets if they are wet to avoid mould growing. Take a photo to help with replacement 
• Make a list of essentials you will need to replace, such as bedding, clothing and food. Keep all receipts from these purchases
• Remember safety is the number one priority.