Mobile Member Centre on the Gold Coast to help with claims

News
RACQ teams are on the ground at the Gold Coast continuing to support members who have been impacted by the severe weather. 
RACQ’s Mobile Member Centre in Gympie

Managing Director and Group CEO David Carter said as at 12:30pm today (3 January), RACQ had received 3,894 insurance claims for the Gold Coast and Logan regions since severe weather first hit on 23 December, including 3,575 home and contents claims and 319 motor vehicle claims. 

“Our Mobile Member Centre has relocated to Helensvale and is now open and the team is ready to help members lodge claims and answer any questions they may have,” Mr Carter said.

“Members can also find us at the Upper Coomera Community Recovery Centre and at our branches at Helensvale, Robina, Beenleigh and Elanora. Our teams are ready to support and assist members through the claims process.  

“We also have assessors and builders in the region attending homes and completing make-safe repairs and assessments. Claims are being triaged, according to need and circumstances.

“The quickest and easiest way to lodge your claim is to go online. Using our online portal, you can upload photos of the damage to help speed up your claim. You can also call us on 13 72 02.”

Mr Carter said the Club’s Roadside Assistance crews are also operating in the area. 

“Our roadside assistance teams are ready to help those in need and while we have been impacted by road closures, we are continuing to reach people as quickly as possible,” he said. 

“With more storms and rain possible throughout the rest of the week, we urge drivers to avoid being on our roads during wet weather. This will allow emergency responders, including our crews, to move more safely so they can continue to help those in need.

“If you are experiencing an emergency, please call 000 immediately.”

Up to date road information can be found at RACQ’s Road Conditions website.

Mobile Member Centre location 
Where: Westfield Helensvale Shopping Centre - 1-29 Millaroo Drive, Helensvale
Opening hours: 8:30am- 4:30pm each day 

Upper Coomera Community Recovery Centre location
Where: 90 Reserve Road, Upper Coomera
Opening hours: 9:00am – 4:00pm each day

Preparing your claim

If you are able to safely return to your home: 

  • Making notes and taking photos of your belongings will make it easier to submit any claims 
  • It’s OK to throw away all spoiled food in your refrigerator- you don’t need to wait for an assessor to visit your home. Take a picture
  • Keep a record of model numbers or serial numbers of items you are throwing away to help us replace them
  • It’s OK to remove material and fabrics such as carpets if they are wet to avoid mould growing. Take a photo to help with replacement 
  • Make a list of essentials you will need to replace, such as bedding, clothing and food. Keep all receipts from these purchases
  • Remember safety is the number one priority.
 

Related topics

  • The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.

    Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.

    Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.

    Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.

    RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.