Information about electronic verification of your identity by a credit reporting body.

To enable us to electronically verify your identity, we may disclose your name, date of birth, and address to a credit reporting body to obtain an assessment of whether that personal information matches information held by the credit reporting body and the Document Verification Service (DVS). 

The DVS is a secure, national, on-line electronic document verification system managed by the Commonwealth Attorney-General’s Department.

The DVS provides authorised organisations such as credit reporting bodies with a means to electronically verify information on Australian Government-issued identity documents (e.g. birth, marriage and change-of-name certificates, citizenship certificates, driver licences, Medicare cards, passports, ImmiCards and visas) directly with the issuing Government organisation. 

The DVS confirms whether the details on an evidence of identity document match the records held by the government authority that issued it. 

The DVS matching process is governed by terms and conditions related to privacy, data protection, IT systems requirements and security.

The credit reporting body may use personal information about you and other individuals in their files to prepare the assessment and to give us a report on that assessment. 

If we are unable to verify your identity using information held by a credit reporting body we will provide you with a notice to this effect and give you the opportunity to contact the credit reporting body to update your information held by them.

Alternatively you can verify your identity at any RACQ Bank branch.