Electronic verification of your identity by a credit reporting body

To enable us to electronically verify your identity, we may disclose your name, date of birth, and address to a credit reporting body to obtain an assessment of whether that personal information matches information held by the credit reporting body and the Document Verification Service (DVS).

The DVS is a secure, national, on-line electronic document verification system managed by the Commonwealth Attorney-General’s Department.

The DVS provides authorised organisations such as credit reporting bodies with a means to electronically verify information on Australian Government-issued identity documents (e.g. birth, marriage and change-of-name certificates, citizenship certificates, driver licences, Medicare cards, passports, ImmiCards and visas) directly with the issuing Government organisation.

The DVS confirms whether the details on an evidence of identity document match the records held by the government authority that issued it.

The DVS matching process is governed by terms and conditions related to privacy, data protection, IT systems requirements and security.

The credit reporting body may use personal information about you and other individuals in their files to prepare the assessment and to give us a report on that assessment.

If we are unable to verify your identity using information held by a credit reporting body we will provide you with a notice to this effect and give you the opportunity to contact the credit reporting body to update your information held by them.

Alternatively you can verify your identity at any RACQ Bank branch.

Things to note

Banking products and loans are issued by Members Banking Group Limited ABN 83 087 651 054 AFSL and Australian credit licence 241195 trading as RACQ Bank. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Terms and Conditions, before deciding.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.

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