RACQ Boat, Caravan, and Trailer Insurance claims

Are you experiencing an emergency or is someone hurt? Call 000 first.

If your boat has been involved in an accident on the water you should file a Marine Incident Report with Maritime Safety Queensland within 48 hours.

To see what you’ll be able to claim, please read through the following policy documents: 

• Certificate of Insurance for your policy (you’ll find this on My RACQ or policy documents)  
• Product Disclosure Statement (PDS), and any applicable Supplementary PDS

It helps to have the following information ready when you call: 

• Your RACQ policy number (you’ll find this in My RACQ or on your policy documents)
• Your boat or caravan’s registration number, make, and model
• Registration numbers and details of any other person, vehicle, or craft involved
• The date and details of the incident
• A Police Report Number (if applicable)
• The driver licence number, expiry, type, and class of any drivers involved
• Residential address of you and anyone else involved in the incident
• Contact details of any witnesses or other people involved
• Details of any towing company used
• Your paid invoices or quotes you’ve obtained

Submitting your RACQ Boat, Caravan, or Trailer Insurance claim is easy:

Phone

Our claims team is ready to take your call 24 hours a day. Simply call 13 7202 and we'll walk you through the process. 

• You may have to take your boat or caravan to a repairer for them to inspect the damage.
• We will assess any damage and quotes for repair
• We will review liability for the incident
• We will let you know the outcome of our assessment
• You will need to pay any excesses that apply
• We will make payment or authorise any repairs to get you back into your boat or caravan as soon as possible