Move forward with your claim

When you live in a beautiful state like Queensland, you don’t want to spend any longer than necessary stuck indoors. We’ll help you lodge your RACQ Boat, Caravan, or Trailer Insurance claim quickly, so that you can get back to doing the things you love. Simply follow the steps outlined below and we’ll get to work processing your claim. 

How to make your boat, caravan, or trailer claim

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    Keep safe

    Are you experiencing an emergency or is someone hurt? Call 000 first.

    If your boat has been involved in an accident on the water you should file a Marine Incident Report with Maritime Safety Queensland within 48 hours.

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    Check your insurance policy

    To see what you’ll be able to claim, please read through the following policy documents: 

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    Gather your documents

    It helps to have the following information ready when you call: 

    • Your RACQ policy number (you’ll find this on your My RACQ profile or policy documents)
    • Your boat or caravan’s registration number, make, and model
    • Registration numbers and details of any other person, vehicle, or craft involved
    • The date and details of the incident
    • A Police Report Number (if applicable)
    • The driver licence number, expiry, type, and class of any drivers involved
    • Residential address of you and anyone else involved in the incident
    • Contact details of any witnesses or other people involved
    • Details of any towing company used
    • Your paid invoices or quotes you’ve obtained
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    Make your claim

    Submit your RACQ Boat, Caravan, or Trailer Insurance claim in the way most convenient to you:

    Phone

    Our claims team is ready to take your call 24 hours a day. Simply call 13 7202 and we'll walk you through the process. 

    In-store

    Visit your local RACQ store with all the required documentation and we’ll submit your claim on your behalf. 

  • Next steps
    • You may have to take your boat or caravan to a repairer for them to inspect the damage.
    • We will assess any damage and quotes for repair
    • We will review liability for the incident
    • We will let you know the outcome of our assessment
    • You will need to pay any excesses that apply
    • We will make payment or authorise any repairs to get you back into your boat or caravan as soon as possible