Managing the RACQ account of a lost family member or friend

Nothing can prepare you for the loss of a loved one and, at RACQ, we’re here to help during this difficult time. We understand it can be hard knowing what to do next, which is why we have prepared a brochure to make things a little easier. In this brochure you’ll find information regarding:

  • How to notify us
  • Cancelling or making changes to a policy or account
  • How to transfer membership years
  • Closing a bank account
  • Required documentation

Download brochure

Download document checklist

RACQ Bank Deceased Member Notification Form

What to do with a deceased family member or friend’s RACQ account

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    Notify us

    You do not need to have received the death certificate when you first notify RACQ of the member’s death.

    We will need the name, date of birth, address and/or membership number of the member who has passed away and the contact details for the Estate Representative. Once we receive the notification, we will register the member as deceased and update RACQ records to ensure all marketing subscriptions (including The Road Ahead magazine) are stopped.

    Where applicable we will contact the Estate Representative to obtain relevant documentation and further instructions. Some policies and accounts may remain active until this occurs.

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    Transfer membership years

    If your spouse or partner was a member and has passed away, any loyalty benefits they accrued during your relationship or marriage can be credited to your personal RACQ membership.

    This can be requested at any time after RACQ has been notified of the member’s passing.

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    Cancel or make changes to a policy or account

    In most cases, we will need to see or obtain a copy of the death certificate (or other accepted forms of evidence) to cancel or make eligible changes to the policies or accounts of passed members.

    RACQ must comply with certain legal and regulatory requirements before finalising any accounts of the passed member. Further documents may be required depending on individual accounts held by the passed member.

    Please be aware that different teams within RACQ manage different products, and they may contact you separately to confirm details or obtain additional documentation.

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    For more information regarding managing the account of a deceased estate, download our brochure below.

    Download brochure

    Download document checklist

    RACQ Bank Deceased Member Notification Form