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Access a variety of government, not-for-profit and community organisations that are here to help you achieve financial wellbeing.
If you have a product with us and are experiencing hardship, please don’t hesitate to call us on 13 1905 or complete a hardship form online to see how we can help. We look at every individual member’s needs to determine how we can best help them, so don’t be afraid to contact our team and ask.
To help out members facing financial stress, we have put together a list of free tools and resources which may help to navigate uncertain times.
ASIC runs Moneysmart, a resource with free tools, tips and guidance which aims to help Australians take control of their money and build a better life.
Find out more
The National Debt Hotline offers free, independent and confidential professional financial counselling to help Australians tackle their debt problems.
If you are a farmer experiencing drought or other rural issues, the Rural Financial Counselling Service is a government-funded resource to assist regional community members in need of support.
1800RESPECT (1800 737 732) is a 24-hour hotline which provides help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Relationships Australia is a leading provider of support services for individuals, families and communities, with the aim to support all Australians achieve positive and respectful relationships.
For information on depression and anxiety and where to get help, visit the Beyond Blue website or contact their support service on 1300 224 636.
Lifeline provides 24/7 crisis support to all Australians. Visit their website to find useful information in caring for your mental health during the COVID-19 outbreak.
The ATO has provided resources and helpful links about the measures and tailored support for businesses and employees during COVID-19.
Services Australia delivers government payments and services and provides helpful information about Federal Government initiatives if you are financially vulnerable. If you are financially affected by the impacts of COVID-19, this link will allow you to obtain information and claim financial assistance.
ISAC has complied a storybook for children on COVID-19, sharing stories from around the world on how children and families are coping during the pandemic.
Kids Helpline is a free service with counsellors that provide emotional support anytime and for any reason. They are available to help kids feeling worried about COVID-19.
myfuture is Australia’s career information and exploration service including tips if you are facing redundancy or need help finding a job.
Small Business Assist is the Australian Taxation Office’s free online support hub for small businesses and includes resources, tools and practical advice.
The information has been prepared for general information purposes. Any advice is general advice and does not take into account any person’s particular investment objectives, financial situation or needs. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives, financial situations and needs.