Fee-for-service Fleet Care is an economical and flexible option for larger fleets that have a minimum of 21 vehicles.
Features and benefits
For large business fleets, Fleet Care provides:
- fee-for-service Roadside Assistance
- monthly invoicing
- charge back facility for additional costs (eg battery replacement)
- low annual administration fees.
Eligibility
To be eligible for Fleet Care your fleet must:
- have a minimum of 21 vehicles
- be based predominately in Queensland
- all be covered.
Need extra cover?
For maximum cover you can combine Fleet Care fee-for-service with Roadside for Business and/or Plus Care for business.
Easy monthly billing
With Fleet Care fee-for-service, you receive a monthly account detailing each road service call out. That means no large annual outlay.
Rental vehicle fleets
Fee-for-service Fleet Care Rental is an economical and flexible
breakdown assistance cover for rental car operators.
Fleet Care for rental cars provides:
- fee-for-service arrangement
- detailed monthly invoicing
- a low annual administration fee
- chargeback facility available for additional costs e.g. battery replacement
- dedicated 1800 number for breakdown assistance.
Eligibility
All rental vehicles must be covered under a fee for service roadside assistance. For rental fleets only, there is no minimum number of vehicles.
All rental vehicles must be registered and based predominately in Queensland. There is no minimum or maximum number of vehicles required to join RACQ Fleet Care Rental, but you must cover your entire fleet.
24-hour breakdown assistance anywhere, anytime
Your rental fleet will have access to a dedicated 24 hour help line offering rapid response, anywhere, anytime. Patrols carry a range of RACQ batteries that can be fitted on request and charged to your monthly account. If your company vehicle needs minor parts to be made mobile at the roadside a charge back facility is available (not available when vehicles are travelling interstate).
Breakdown and accident towing can be arranged with the RACQ service provider in the area where the
breakdown took place.
Taxi & limousine operators
Fee-for-service Fleet Care is the economical and flexible breakdown assistance cover for taxi and limousine operators.
Fleet Care for taxis and limousines provides:
- a simple fee structure
- fee-for-service roadside assistance.
Eligibility
Your business must be registered and based in Queensland. Fleet Care for taxis and limousines covers from one to several hundred vehicles.
24-hour rapid response
RACQ's 24-hour assistance line offers rapid response, anywhere, anytime.
Compare Fleet Care
| |
Fleet Care Roadside |
Fleet Care Rental |
Fleet Care Taxis & Limousines |
| Eligibility |
Minimum of 21 vehicles
|
RACQ must cover entire Qld rental fleet
|
Registered in Queensland as taxi/limousine
|
| Annual fee |
$12 per vehicle |
$12 per vehicle
|
$12 per vehicle
|
| Standard call out fee |
from $80 per call out charged monthly
|
from $80 per call out charged monthly
|
$110 per call out charged monthly
|
| 24-hour road service |
Up to 50km
|
Up to 50km
|
Up to 50km
|
| Excess distance to attend |
Option to charge to monthly account
|
Option to charge to monthly account
|
Driver pays
|
Towing as part of RACQ assistance after breakdown.
|
20km in any direction or up to 50km to the attending RACQ Contractor’s premises
|
20km in any direction or up to 50km to the attending RACQ Contractor’s premises
|
20km in any direction or up to 50km to the attending RACQ Contractor’s premises
|
| Excess towing |
Option to charge to monthly account
|
Option to charge to monthly account
|
Driver pays
|
| Special Towing
|
Option to charge to monthly account
|
Option to charge to monthly account
|
Driver pays
|
| Caravan/ trailer breakdown
|
Up to 50km
|
Up to 50km
|
Up to 50km
|
| Wheel changing
|
Standard call out fee
|
Standard call out fee
|
Standard call out fee
|
| Emergency fuel
|
Option to charge to monthly account
|
Option to charge to monthly account
|
Driver pays
|
| Bogged vehicle |
Any specialist equipment required may be charged to monthly account
|
Any specialist equipment required may be charged to monthly account
|
Any specialist equipment required charged at drivers expense
|
| Batteries
|
Option to charge to monthly account
|
Option to charge to monthly account
|
Driver pays
|
| Replacement parts
|
Option to charge to monthly account
|
Option to charge to monthly account
|
Driver pays
|
| Vehicle recovery, accommodation, driver and passenger transport, rental vehicle
|
RACQ assists in arrangements
|
RACQ assists in arrangements
|
RACQ assists in arrangements
|
| Taxi |
RACQ can arrange (driver pays)
|
RACQ can arrange (driver pays)
|
RACQ can arrange (driver pays)
|
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Loyalty Benefits
Loyalty discounts are applicable to members with RACQ Roadside, Roadside Extra, Plus Care, Ultra Care and RACQ Ultimate. These discounts are not applicable to members with RACQ Business Roadside and Business Plus Care.
Waiting Period
- There is a 24-hour waiting period for RACQ Roadside Assistance following the processing and approval of RACQ applications.
- There is a 72-hour waiting period for Plus Care, Ultra Care and RACQ Ultimate benefits following the processing and approval of RACQ applications for these options.
- Benefits do not apply to any incident occurring within these waiting periods.
- Please allow up to 4 weeks for delivery of your product pack following approval of your application.
Vehicle Weight Limits
Limited Services apply for vehicles where the weight of the Nominated Vehicle exceeds 3.0 tonnes GVM loaded or unloaded and/or where the length exceeds 5.5 metres (18 feet) in length and 2.3 metres (7.5 feet) in width or 2.0 metres in height. Services are limited as follows:
• No towing entitlement. RACQ will endeavour to arrange towing subject to availability of a tow truck, this will be at the members expense.
• Batteries cannot be serviced or fitted to motor homes where there is limited access to the battery or substantial removal of vehicle panels is required
• Jump starts may be provided, up to 24-volt boost start only, providing only one battery is unserviceable
• Lockout assistance may be limited for some light commercial vehicles
• Wheel changing assistance may be provided if the vehicle’s jack and wheel nut spanner are provided. Where the weight of the wheel and tyre assembly is beyond the safe lifting capacity of a single person, a service fee for additional assistance may be charged.
Note: The decision as to whether services can be provided will be at the discretion of the RACQ consultant or the attending RACQ representative.
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