Fee-for-service Fleet Care is an economical and flexible option for larger fleets that have a minimum of 21 vehicles. 

Features and benefits 

For large business fleets, Fleet Care provides:

• fee-for-service Roadside Assistance
• monthly invoicing
• charge back facility for additional costs (eg battery replacement)
• low annual administration fees.

Eligibility

To be eligible for Fleet Care your fleet must:

• have a minimum of 21 vehicles
• be based predominately in Queensland
• all be covered.

Need extra cover?

For maximum cover you can combine Fleet Care fee-for-service with Roadside for Business and/or Plus Care for business. 

Easy monthly billing 

With Fleet Care fee-for-service, you receive a monthly account detailing each road service call out. That means no large annual outlay.

Rental vehicle fleets

Fee-for-service Fleet Care Rental is an economical and flexible breakdown assistance cover for rental car operators. 
Fleet Care for rental cars provides:

• fee-for-service arrangement
• detailed monthly invoicing
• a low annual administration fee
• chargeback facility available for additional costs e.g. battery replacement
• dedicated 1800 number for breakdown assistance.

Eligibility 

All rental vehicles must be covered under a fee for service roadside assistance. For rental fleets only, there is no minimum number of vehicles.
All rental vehicles must be registered and based predominately in Queensland. There is no minimum or maximum number of vehicles required to join RACQ Fleet Care Rental, but you must cover your entire fleet.

24-hour breakdown assistance anywhere, anytime

Your rental fleet will have access to a dedicated 24 hour help line offering rapid response, anywhere, anytime. Patrols carry a range of RACQ batteries that can be fitted on request and charged to your monthly account. If your company vehicle needs minor parts to be made mobile at the roadside a charge back facility is available (not available when vehicles are travelling interstate). 
Breakdown and accident towing can be arranged with the RACQ service provider in the area where the breakdown took place.

Taxi & limousine operators

Fee-for-service Fleet Care is the economical and flexible breakdown assistance cover for taxi and limousine operators.
Fleet Care for taxis and limousines provides:

• a simple fee structure
• fee-for-service roadside assistance.

Eligibility 

Your business must be registered and based in Queensland.  Fleet Care for taxis and limousines covers from one to several hundred vehicles.

24-hour rapid response

RACQ's 24-hour assistance line offers rapid response, anywhere, anytime.

Assistance for Oversized Vehicles

An oversized vehicle is any vehicle that exceeds one of the following: length 5.5m, width 2.3m, height 2.0m and/or GVM equal to or over 3 tonnes.

Where any nominated fleet vehicle is oversized, the standard call out fee applies and some limitations may apply. These are defined below;

• Jump starts may be provided, up to 24-volt boost start only.
• Batteries cannot be fitted to or serviced in Oversized Vehicles where there is limited access to the battery or substantial removal of vehicle panels is required.
• Lockout assistance will be provided at RACQ’s discretion, subject to availability. If specialist locksmith and/or parts are required, excess costs can be charged back to your account.
• Wheel changing assistance may be limited and may incur an additional fee which can be charged back to your account. The vehicle’s wheel nut spanner and jack (heavy duty, if required) must be provided.
• Mechanical towing – if the use of a larger tow truck is required, excess costs can be charged back to your account.
• Service for any vehicle is at the discretion of the RACQ consultant or the attending RACQ representative and may not be available interstate

Compare Fleet Care

	Fleet Care Roadside	Fleet Care Rental	Fleet Care Taxis & Limousines
Eligibility	Minimum of 21 vehiclesTooltip text for   RACQ must cover entire Qld fleet	RACQ must cover entire Qld rental fleet	Registered in Queensland as taxi/limousine
Annual fee	$12 per vehicle	$12 per vehicle	$12 per vehicle
Standard call out fee	from $80 per call out charged monthly	from $80 per call out charged monthly	$110 per call out charged monthly
24-hour road service	Up to 50km	Up to 50km	Up to 50km
Excess distance to attend	Option to charge to monthly account	Option to charge to monthly account	Driver pays
Towing as part of RACQ assistance after breakdown.Tooltip text for   Included in standard call out fee (weight restrictions apply).	20km in any direction or up to 50km to the attending RACQ Contractor’s premises	20km in any direction or up to 50km to the attending RACQ Contractor’s premises	20km in any direction or up to 50km to the attending RACQ Contractor’s premises
Excess towing	Option to charge to monthly account	Option to charge to monthly account	Driver pays
Special Towing   As part of RACQ roadside assistance after breakdown.	Option to charge to monthly account	Option to charge to monthly account	Driver pays
Assistance for Oversized Vehicles An oversized vehicle is any vehicle that exceeds one of the following: length 5.5m, width 2.3m, height 2.0m and/or GVM equal to over 6 tonnes	Standard call out fee. If the use of a larger tow truck or special equipment is required, cost will be charged back to monthly account	Standard call out fee. If the use of a larger tow truck or special equipment is required, cost will be charged back to monthly account	Standard call out fee. If the use of a larger tow truck or special equipment is required, cost will be at driver’s expense
Caravan/ trailer breakdownTooltip text for   Included in standard call out fee. Option to charge to monthly account.	Up to 50km	Up to 50km	Up to 50km
Wheel changingTooltip text for   Roadworthy spare must be available. Extra attendance distances may apply - weight restrictions apply.	Standard call out fee	Standard call out fee	Standard call out fee
Emergency fuelTooltip text for   Extra attendance distances may apply.	Option to charge to monthly account	Option to charge to monthly account	Driver pays
Bogged vehicle	Any specialist equipment required may be charged to monthly account	Any specialist equipment required may be charged to monthly account	Any specialist equipment required charged at drivers expense
BatteriesTooltip text for   Service call out fee applies for both batteries and replacement of battery replaced under warranty.	Option to charge to monthly account	Option to charge to monthly account	Driver pays
Replacement partsTooltip text for   Service call out fee applies.	Option to charge to monthly account	Option to charge to monthly account	Driver pays
Vehicle recovery, accommodation, driver and passenger transport, rental vehicleTooltip text for   Any costs associated at driver’s expense.	RACQ assists in arrangements	RACQ assists in arrangements	RACQ assists in arrangements
Taxi	RACQ can arrange (driver pays)	RACQ can arrange (driver pays)	RACQ can arrange (driver pays)

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