How to bank better in COVID-19: RACQ Bank

Queensland’s most trusted bank, RACQ Bank, rapidly evolved to deliver better banking for members during, and beyond, the COVID-19 crisis.

RACQ Bank spokesperson Lucinda Ross said the Queensland-based team had quickly scaled up its digital processes to ensure no member was left behind.

“We’d been working towards several digital initiatives for some time, but COVID-19 gave us the opportunity to escalate these projects,” Ms Ross said.

“This meant our Queensland lenders were able to switch to digital lending, e-signatures and other simple solutions to help create an excellent experience for members who we’re unable to meet face to face.

“We’ve seen a great response from our members, with our call response times and satisfaction scores performing well above average; it’s clear that this will continue to work into the future.”

Ms Ross said now was a great time for Queenslanders to evaluate their mortgage and hunt for the best deal.

“Plenty of banks are offering both hardship response programs and competitive deals that could help set you up for a stronger financial future,” she said. 

“If your bank isn’t willing to support you through this, it’s time to find a bank that does.

“Give our friendly team a call today to chat about what we can do for you and your family, it might just be your neighbour that picks up!”