RACQ on site to help flood affected Rocky residents

RACQ has advised Rockhampton residents its Mobile Member Centre (MMC) and experienced team of staff would be in town from today to help those affected by flooding due to Ex-Tropical Cyclone Debbie.

RACQ spokesperson Renee Smith said the Queensland-based Club had shifted resources from Mackay to the region to assist members with lodging and assessing insurance claims.

“Rockhampton was hit hard by Ex-Tropical Cyclone Debbie so we have additional resources on our phones and on the ground to help our members,” Ms Smith said.

“We have spent a week helping members in Mackay and the need for assistance is now greatest in Rockhampton.

“We aware some areas are still without power and some residents are still waiting for flood waters to recede so they can return home. Those members are encouraged to head to the MMC to lodge their insurance claims in person and seek assistance on what to do next.”

Ms Smith said the Club had already received 4496 insurance claims from the catastrophe, but expected that number to increase dramatically in coming days.

“We know this number will increase as people return home to assess the damage and power and phone lines are reconnected,” she said.

The MMC was developed after Cyclone Larry hit North Queensland in 2006 and its main role was to respond to the needs of RACQ members and customers during natural disasters.

The RACQ MMC will be at the Rockhampton Showgrounds, New Exhibition Rd.

RACQ urged affected customers to lodge claims on the RACQ website, call 13 7202 or visit the MMC as soon as possible.