One hundred claims per hour for worst storm since 2014

Victims of Saturday’s superstorm have been urged to start the insurance process online as RACQ continued to process more than 2,900 claims.

RACQ spokesperson Renee Smith said the insurer had additional claims team members and assessors on the ground in the worst affected areas to help its members through the process. 

“Our team is still receiving around 100 claims an hour which is a clear indicator this storm has wreaked havoc through the Springfield, Rosewood, Boronia Heights and Greenbank communities,” Ms Smith said. 

“Our first priority is to make sure our members are safe, so we’ve put anyone in a potentially dangerous situation into emergency accommodation. We also have our builders out there to give immediate help to those people who’ve borne the brunt of this storm. 

“Vehicle assessments are also already underway as the teams work through almost 1,800 motor claims and we have the boots on the ground to complete those hail repairs as soon as we can.”

Ms Smith said this was the worst storm the State had experienced in six years. 

“We’ve not seen this kind of destruction since 2014 and we know residents have gone through a terrifying experience,” she said.  

“We’re working hard to make this stressful process as smooth as possible. We’re urging anyone yet to make a claim to jump online to start the process and one of our team members will be in touch.  

“Just know RACQ is here to help and we’ll get you back into your homes and cars as soon as we can.”