Food delivery services put on notice

The Queensland Government has struck out at hefty food delivery service fees.

Food delivery services including Uber Eats and Deliveroo have been told to give Queensland restaurants “a fair go” amid the coronavirus (COVID-19) pandemic.

The stern words come from Minister for Employment and Small Business Shannon Fentiman who said food delivery services were charging small businesses up to 35% in commission fees.

“The last thing we want to see is struggling businesses hit with high fees from delivery companies – it’s not the Queensland way,” Ms Fentiman said.

“Many of our restaurant and cafe owners have been forced to shut their doors and operate solely on takeaway and delivery orders due to the COVID-19 crisis.

“Small businesses have had to innovate and think fast, pivoting their business to online and takeaway.”

Ms Fentiman , said restaurants “deserve a fair go in this time of crisis” as many were experiencing downturns of up to 90%.

“Often delivery companies such as Uber Eats and Deliveroo will … leave many businesses to wear the cost,” she said.

“We need our food and beverage businesses to be open, not just now but also once the economy recovers.

“They will play a driving force in kickstarting local economies and job growth once the pandemic is over.”


The warning comes after Queensland food producers were praised for providing safe, quality food during the COVID-19 pandemic.

Minister for Agricultural Industry Development and Fisheries Mark Furner said consumers could rest assured that Queensland-grown food was safe to eat and in plentiful supply.

“Consumers can feel confident in Queensland’s food supply system and I encourage all Queenslanders to #eatqld by buying local produce where possible to support our food producers and businesses during this challenging time,” Mr Furner said.

“Eating Queensland produce supports the creation of jobs in a strong Queensland economy and keeps Queenslanders healthy.

“If everyone buys Queensland-produced meat, seafood, dairy, eggs, fruit, nuts and veggies, we will all be doing our bit to support our vibrant and robust agriculture sector.”