The most common breakdowns

The calls RACQ Roadside Assistance attended to most in 2019.

More than 800,000 motorists across Queensland called RACQ for help in 2019.

The 801,294 callouts were mostly for battery related issues (314,703), replacement batteries (172,201) and flat batteries (108,381).

Queensland’s largest Club also helped 69,353 members get back on the road by assisting with flat tyres and rescued 2241 adults, animals and children who were locked in their vehicles.

RACQ Head of Technical and Safety Policy Steve Spalding said motorists should always call RACQ rather than trying to fix the problem themselves.

“Trying to fix an issue such a flat battery by jump-starting your car can cause a lot of expensive damage to the electronics,” Mr Spalding said.

“Those changing a tyre can also put themselves at risk of a back injury or, worse, being clipped by passing traffic.”

The data also revealed several cars models including the Toyota HiAce and Tarago, Kia Carnival and Grand Carnival, Jeep Cherokee, Peugeot 308 and Volkswagen Caddy received above-average call outs for mechanical issues, tows, lockouts, flat tyres and batteries*. 

Mr Spalding said was important to remember specific callouts were not necessarily linked to specific vehicle makes or models.

“A call for assistance can be for a number of reasons that are not necessarily linked to any particular reliability issue with the vehicle,” Mr Spalding said.

“The reason for the callout may have been driver error or was unrelated to the vehicle’s reliability, such as a flat tyre,” Mr Spalding said.

Mr Spalding said if vehicle owners had any concerns about their vehicle’s quality, they should first call RACQ or speak with their dealer.

“If you have concerns about your car, always call and talk to our staff about any motoring enquiries,” he said.

“RACQ offers a free Motoring Advice service which members can phone and ask questions about buying or selling cars, technical issues and consumer issues they may have had with a repairer or dealer.

“Failing that, owners can take up any warranty-related problems with their local dealership.

“It’s about explaining your concerns clearly to the dealerships and, if there is something that worries you, insist they check it out and give you that peace of mind.”

RACQ Roadside Assistance in 2019^

  • Total RACQ Roadside Assistance events: 801,294
  • Battery issues: 314,703
  • Battery replaced events: 172,201
  • Flat battery events: 108,381
  • Flat tyres: 69,353
  • Lock outs: 40,465
  • Emergency lock-ins (includes adults, animals, children): 2241

*Calculated using RACQ Roadside Assistance member data from FY19 at a frequency per vehicle rate. Only vehicle models with >1000 sample size included.

^Based on FY19 statistics