“With more products and services coming online, including our ever-growing RACQ Bank, our system and technology upgrades are designed to provide the best member experience possible,” Ms Ross said.
“The way our members want to interact with RACQ has changed in recent months and we want to provide more flexibility and choice around how you contact the Club.
“Ultimately, the upgrades will enable us to offer a greater range of products and benefits to you.”
As RACQ made these changes, members may experience longer call wait times, but could skip the phone queue by jumping online to access policies, membership and other products and services.
"You can beat the queue and handle your insurance, bank, roadside assistance, and membership enquiries without having to make a phone call,” Ms Ross said.
“Members can request roadside assistance online and even through our Roadside Assistance app on their smart phone.
“It’s a quick and easy way of ensuring our Patrols can assist you as soon as possible.”
Find out how you can use RACQ’s online services to save time and skip the queue.
The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.