Save time and skip the queue

To improve the experience of its members, RACQ has implemented some exciting new changes to the Club's systems and services, making it easier than ever to take out a new policy, make a claim or update your details online.
Person looking on their mobile phone
RACQ spokesperson Lucinda Ross said these upgrades were an investment in the future of the organisation and its members.

“With more products and services coming online, including our ever-growing RACQ Bank, our system and technology upgrades are designed to provide the best member experience possible,” Ms Ross said.

“The way our members want to interact with RACQ has changed in recent months and we want to provide more flexibility and choice around how you contact the Club.

“Ultimately, the upgrades will enable us to offer a greater range of products and benefits to you.”

As RACQ made these changes, members may experience longer call wait times, but could skip the phone queue by jumping online to access policies, membership and other products and services.

"You can beat the queue and handle your insurance, bank, roadside assistance, and membership enquiries without having to make a phone call,” Ms Ross said.

“Members can request roadside assistance online and even through our Roadside Assistance app on their smart phone.

“It’s a quick and easy way of ensuring our Patrols can assist you as soon as possible.”

RACQ’s online services also allow you to:

  • Get a quote or buy home, contents, motor or pet insurance
  • Make an insurance claim
  • Compare roadside assistance options
  • Make a payment
  • Update your personal details
  • See your member benefits and policy documents.

Find out how you can use RACQ’s online services to save time and skip the queue.

Related topics

Things to note

The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.