We have served Queenslanders for more than 100 years. We are proud to be a mutual and aim to help our members with everything we do.
As the world evolves and the business environment becomes more competitive we have to look at how we stay on top of your needs not only now, but into the future.
Roadmap 2030 is our plan for the future. It connects our vision with four strategic directions to guide us on our journey.
We exist for our members. Everything we do aims to benefit our members and their communities.
We fight for our member’s rights, offer discounts, products and services that are focused on benefit over profit. We also support the wider community through activities such as RACQ LifeFlight Rescue helicopter service.
RACQ…a must for all Queenslanders.
It is our vision that by 2030, we will be a multi-dimensional membership organisation, offering you more than one reason for joining. We want you to enjoy the many benefits that RACQ membership provides. Going into the future, we will question and challenge what we offer with the goal of exploring new products and services.
We currently have two core pillars of service – Roadside Assistance and Insurance. In the future we aim to develop a third, encompassing new and exciting products.
Where we are today
We currently offer 35 services to our huge member base in areas including roadside assistance, insurance, finance, travel and more.
We believe it’s important to have people on the ground, that’s why we have patrols on the Queensland roads, and consultants in our stores across the state to help you when you need it.
Our Insurance arm has been protecting the homes and vehicles of Queenslanders since 1971.
Our strategic direction going forward
By 2030 we want to be a multi-dimensional membership organisation that offers more than one reason to join. There are four strategic directions that guide us in our everyday activities, and help us evaluate our progress towards this vision.
What makes us unique is our dedication to placing our members at the centre of everything we do. Our connection with you and the value we provide is the key to our success.
We want to provide value to you in a meaningful, relevant and compelling way. To do this we will continually strive to understand and meet your needs better than anyone else.
We will continue to fight for your rights and safety, as well as offering superior products, personalised services, discounts and 24/7 support.
RACQ is a brand that people know and trust. That’s why everything we do aims to live up to that reputation.
We have a long history of sponsorships, advocacy and community support
. This strengthens our brand and highlights our unique purpose and dedication.
Everything we do is tested by asking – Is this true to our brand and our member’s interests?
Our people are at the heart of who we are.
We value, challenge and reward the personal responsibility they take for our success.
We pride ourselves on our ability to improve our capabilities and efficiency.
It’s up to us to make sure we’re here to meet your needs in the future.
We can do this by delivering financial results that balance the value provided to you and your communities, with the need to support growth and ensure ongoing relevance for generations to come.
This balance will give us a competitive advantage and will support sustainability.
We will continue to strengthen our value by providing you with more reasons.
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