Viewpoint: The President's perspective
Volunteering plays such an important role in our new Community Impact Strategy – one of three core pillars focused on creating safer and stronger communities.
Later this year we will be inviting members to be part of our volunteering efforts because we know when we work together, the impact is always stronger. You can read more on the opposite page.
Beyond our community work, we’ve also been making steady progress on other important areas of the business including the proposed sale of RACQ’s retail lending and deposit business to Bendigo Bank.
Throughout the sale process, members with an RACQ Bank account will receive clear, detailed information about what is changing, what it means for their accounts, new terms and conditions, and any actions they may need to take with plenty of notice. We understand this is a significant change and want to reassure members that during the transition period, existing RACQ Bank products remain unchanged.
Acknowledging our departing Deputy Chief Executive
Finally, I want to personally thank Glenn Toms, our Deputy Chief Executive Officer for his 36 years of outstanding service with RACQ.Glenn is moving away from his full-time executive position at the Club to take up future board roles.
Since joining the Club in 1990, Glenn has built a strong reputation for innovation that improved member service at scale – most notably through the creation of the Mobile Member Centre, which for more than two decades has become synonymous with supporting members during natural disasters and major events.
From being appointed the Club’s youngest executive to establishing the long-running LifeFlight (formerly CareFlight) aero rescue sponsorship, Glenn has consistently sought practical ways for RACQ to make a meaningful difference for Queenslanders when they needed us most.
It’s through the commitment of our people, including leaders like Glenn, that RACQ continues to drive a better future for all Queenslanders.
Leona Murphy OAM, President
Related topics
Things to note
The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance Products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQI) and arranged by RACQ Distribution Services Pty Ltd (RDS) ABN 35 116 361 650, AFSL 567130 and RDS' authorised representatives (including RACQ Operations Pty Ltd ABN 80 009 663 414, AR No. 234978 (RACQO)). Conditions, limits and exclusions apply.
Any advice provided by RDS and RACQO is general advice only and does not take into account your personal objectives, financial situation or needs and you will need to consider whether the advice is appropriate for you. Read the Product Disclosure Statement (PDS) before making a purchase decision on the product. You can also access our Target Market Determinations on this website.
RDS receives a commission from RACQI for the policies it arranges. RACQO receives fees paid for services it provides to RDS. Further details about remuneration are available on request prior to purchasing.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Bank subscribes to the Customer Owned Banking Code of Practice which establishes higher standards than the law requires. The Code reflects modern consumer expectations and developments in approaches to issues such as consumer vulnerability, guarantors, and supporting customers through financial hardship. Please read our Customer Owned Banking Code of Practice page for more information.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.