Online banking

Your online banking options

At RACQ Bank we give you the freedom to manage your money your way. Our online banking options make it easier to check your balance, transfer funds, make payments and more. Check out all the ways you can take control of your banking online.

Online banking FAQs

Help centre

Contact us

Need help or would like to know more? RACQ Bank offers many convenient ways for you to get in touch with us.

Contact us online
Fill out our online enquiry form and we'll get back to you.
Talk to us face to face at a store
Visit us at one of our Queensland store locations.
Speak to a banking specialist over the phone
Call us at 13 1905 or complete our online enquiry form to receive a call back.

Why bank with us?

RACQ Bank is owned by RACQ members
Know that we exist to benefit our members, not shareholders.
We have locally staffed call centres
Speak to our Queensland-based team whenever you call us.
We approach banking with openness and honesty
Feel confident that we’re looking out for your best interests.
You get the perks of being an RACQ member
Enjoy member discounts that reflect your passions and priorities.

Things to note

Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.

You can only create a PayID within mobile or internet banking by linking it to an eligible account. Not available on some accounts. Please read the Mobile and Internet Banking Terms and Conditions for more information.

* The Apple logo and Apple Pay are trademarks of Apple Inc.., registered in the U.S. and other countries. Google Pay, and the Google Pay Logo are trademarks of Google Inc. Samsung Pay is a trademark or registered trademark of Samsung Electronics Co., Ltd.

^ Devices compatible with NFC point of sale terminals for contactless transactions include Samsung Galaxy Note 5, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy S7, Galaxy S7 edge, Galaxy A5, Galaxy A7, Galaxy S8 and Galaxy S8+. All devices are compatible with MST point of sale terminals for swipe transactions except for Galaxy S6, Galaxy S6 edge and Gear S2.

Biometric identification features are compatible with selected devices only, noting that some devices may not be able to use particular biometric identification methods. For Android, selected biometric features should be available on devices with android v 4.4 or greater, provided that feature is available in device. For iOS device, any device that is running with IOS version 9, 10 or 11 (or greater), provided that feature is available in device.

^~Some payments may be subject to security checks which could delay a payment.