What to do in a home emergency

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Here to help if the unexpected happens

Extreme weather or home emergencies can cause a risk to you and your property. Here’s how you can navigate the situation confidently and make the claims process easier too.

If it's safe to do so, you can follow the steps below:

Get the help you need
Your safety and the safety of others is the priority. If you or anyone else is in danger or needs urgent medical attention, call 000.

To report a power line down, immediately call:
- Emergency services 000 or
- Energex 13 19 62 (south east Queensland)
- Ergon Energy 13 16 70 (regional Queensland)
In the event of a flood or storm, follow government-issued advice or call the SES on 132 500 if you require emergency assistance. For useful information on what to do before, during and after a storm please visit our storm safety help pages.
Document any damaged, lost or stolen property
Take photos of any affected areas, including the building structure and contents; be sure to itemise anything you wish to claim. If you’ve been a victim of theft, follow police direction on when you should access the impacted areas and be careful not to touch anything while you document any missing items.
Record key information
Note down the date, time and location of the incident, along with any witnesses' contact details.

How to make a claim

Lodging a claim online is quick and easy. You don’t need to do it at the scene, but the sooner you can share details with us after the incident, the better.

Make a claim

While you're here

Things to note

Insurance Products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQI) and arranged by its agent, RACQ Distribution Services Pty Ltd (RDS) ABN 35 116 361 650, AFSL 567130 and RDS' authorised representatives (including RACQ Operations Pty Ltd ABN 80 009 663 414, AR No. 234978 (RACQO). Conditions, limits and exclusions apply. RDS and RACQO are in the RACQ group of companies. One of the companies in the RACQ group of companies has a minority shareholding in RACQI.

RDS and RACQO have not taken your personal objectives, circumstances or needs into account when preparing advice regarding insurance products and you will need to consider whether the advice is appropriate for you. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website. RDS receives a commission from RACQI for the policies it arranges. RACQO receives fees paid for services it provides to RDS. Further details about remuneration are available on request prior to purchasing.

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