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To do this, tap the share icon (Apple users) or the menu button (Android users) and tap ‘Add to home screen’. You’ll be able to enter a name for the shortcut before it is added to your phone's home screen. Please save it as ‘RACQ Incident Checklist’.

Here to help if the unexpected happens

Extreme weather or home emergencies can cause a risk to you and your property. Here’s how you can navigate the situation confidently and make the claims process easier too.

If it's safe to do so, you can follow the steps below:

  • person-with-arm-in-sling
    Get the help you need

    Your safety and the safety of others is the priority. If you or anyone else is in danger or needs urgent medical attention, call 000.

    To report a power line down, immediately call:

    • Emergency services 000 or
    • Energex 13 19 62 (south east Queensland)
    • Ergon Energy 13 16 70 (regional Queensland)

    In the event of a flood or storm, follow government-issued advice or call the SES on 132 500 if you require emergency assistance. For useful information on what to do before, during and after a storm please visit our storm safety help pages.

  • explosion-house-icon
    Document any damaged, lost or stolen property

    Take photos of any affected areas, including the building structure and contents; be sure to itemise anything you wish to claim. If you’ve been a victim of theft, follow police direction on when you should access the impacted areas and be careful not to touch anything while you document any missing items.

  • document-with-pen-pencil
    Record key information

    Note down the date, time and location of the incident, along with any witnesses' contact details.

How to make a claim

Lodging a claim online is quick and easy. You don’t need to do it at the scene, but the sooner you can share details with us after the incident, the better.

Make a claim

While you're here

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Get ready for extreme weather
Queensland is no stranger to damaging storms, cyclones, heavy rain, and flooding, especially in summer.
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Help your pets cope with storms
Steps you can take to make sure your pet is safe during and after a severe weather event.
Home insurance FAQ
Get answers to your home insurance questions today. Check out our Home FAQ page.

Things to note

Insurance products (excluding Travel Insurance and the Life and Income Protection Insurance suite of products) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS plus any relevant Key Facts Sheet before making a purchase decision on this product. You can also access our Target Market Determinations on this website.