Extreme weather or home emergencies can cause a risk to you and your property. Here’s how you can navigate the situation confidently and make the claims process easier too.
Your safety and the safety of others is the priority. If you or anyone else is in danger or needs urgent medical attention, call 000.
To report a power line down, immediately call:
In the event of a flood or storm, follow government-issued advice or call the SES on 132 500 if you require emergency assistance. For useful information on what to do before, during and after a storm please visit our storm safety help pages.
Take photos of any affected areas, including the building structure and contents; be sure to itemise anything you wish to claim. If you’ve been a victim of theft, follow police direction on when you should access the impacted areas and be careful not to touch anything while you document any missing items.
Note down the date, time and location of the incident, along with any witnesses' contact details.
Insurance products (excluding Travel Insurance and the Life and Income Protection Insurance suite of products) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS plus any relevant Key Facts Sheet before making a purchase decision on this product. You can also access our Target Market Determinations on this website.