Rebuilding and recovering from a historic natural disaster
In February and March 2022, communities across south east Queensland and northern New South Wales were impacted by the country's costliest flood on record.
One year on, we've made progress in the recovery and we continue to support our members to rebuild and move forward from this historic event.
Our claims response
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16,016 total insurance claimsMore than $280 million paid out for members so far. -
13,278 property claimsMore than 95% of home claims finalised. -
2,738 motor claimsMore than 99% of motor claims finalised. -
Supply chain impactsThe complexity in property repairs relies on different trades to carry out work. The insurance industry is also affected by significant demand on trade resources and materials.
Figures last updated 7 August 2023*
2022 south east Queensland flood in pictures:
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Things to note
*Statistics include RACQ motor vehicle and RACQ home building, contents and landlord claims lodged between 22 February 2022 – 7 August 2023. These claims have been categorised against the Insurance Council of Australia declared Catastrophe #221 and #212 in south east Queensland and northern New South Wales.
Insurance Products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQI) and arranged by its agent, RACQ Distribution Services Pty Ltd (RDS) ABN 35 116 361 650, AFSL 567130 and RDS' authorised representatives (including RACQ Operations Pty Ltd ABN 80 009 663 414, AR No. 234978 (RACQO). Conditions, limits and exclusions apply. RDS and RACQO are in the RACQ group of companies. One of the companies in the RACQ group of companies has a minority shareholding in RACQI.
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