We’ve got you, Queensland

Communities across south east Queensland and northern New South Wales continue to face a difficult time following the devastating floods and storms in February/March 2022.

If you’ve been impacted, we’re here to help. You can stay up to date on how we’re supporting our members and communities here.

Our response

  • umbrella
    15,447 total insurance claims
    More than $133 million paid out to members so far. 
  • house-floating-in-water
    12,756 property claims
    More than 95% of home assessments completed. 
  • car-with-spark-circle-symbol
    2,691 motor claims
    More than 94% of motor claims settled.
  • hammer
    Supply chain impacts
    The complexity in property repairs relies on different trades to carry out work. The insurance industry is also affected by significant demand on trade resources and materials.

Figures last updated 3 August 2022*

More ways we put our members first

  • front-of-car
    Car dealership agreement

    RACQ members who’ve settled a flood-related motor vehicle claim with us get preferential access to a replacement vehicle through our agreements with Autopact, Motorama and Eagers. 

  • umbrella
    Automatic cover

    With RACQ, flood and storm damage is automatically covered with our car insurance and home and contents insurance. Subject to the terms, conditions and exclusions of the policy.

RACQ flood response

The 2022 flood event is one of Australia's worst natural disasters. We've received more than 15,000 insurance claims from across south east Queensland and northern New South Wales. Our assessors are continuing to help affected members as quickly as possible, while managing the significant demand and shortages facing the country's trade and supply networks.

Latest news and updates

Make a claim

The sooner a claim is lodged the sooner we can help. RACQ members can lodge a claim online or over the phone.


Things to note

*Statistics include RACQ motor vehicle and RACQ home building, contents and landlord claims lodged between 22 February 2022 – 3 August 2022. These claims have been categorised against the Insurance Council of Australia declared Catastrophe #221 and #212 in south east Queensland and northern New South Wales.

Insurance products (excluding Travel Insurance and the Life and Income Protection Insurance suite of products) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.