Move forward with your RACQ CTP claim

We’re here to help you through the good times and the bad. If you need to make a Compulsory Third Party (CTP) Insurance claim, we’ll guide you through the claims process regardless of who was at fault, or who has been injured. After all, that’s what your insurer is for.

Make my CTP claim

How to make your CTP Insurance claim

1. Report the incident to police

All incidents resulting in CTP claims need to be reported to the Police within 24 hours.

2. Complete the Notice of Accident Claim Form

If you’re injured and not the at fault driver

You should record your version of the incident by completing a Notice of Accident Claim Form. Make sure that your doctor completes the medical certificate section, and that the form is returned to the at-fault driver’s CTP insurer within 9 months of you first being aware of any injuries. You can contact the MAIC CTP Claims Helpline on 1300 302 568 if you don't know who their insurer is.

If you’re injured and you are the at fault driver

If your policy commenced prior to 29th July, 2021, you may be entitled to claim under your At Fault Driver Injury Insurance policy. To do this, you need to complete the Notice of Accident Form and send it to:

RACQ Insurance
CTP Claims
PO Box 3004
Logan City DC QLD 4114

We’ll then contact you and tell you what the next step in the RACQ CTP claims process is.

If you’re the at-fault driver and someone else is hurt

You don’t need to complete and lodge the Notice of Accident Claim Form. Just swap insurance details with the injured party so they can submit this form to us. We’ll be in touch with you once we receive their form.

3. Gather your documents

Regardless of who is at fault, it’s a good idea to keep a record of:

  • Date and time of the incident
  • Location of incident
  • Details of other people or cars involved
  • All of your motor vehicle repair documentation and/or claim details.

If you received a demand or a claim from another party where they are at-fault in a motor vehicle accident, they can contact us directly on (07) 3893 9001 or they can also contact MAIC for further information.

Leave your CTP claim with us

Once the Notice of Accident Claim Form is submitted, we’ll get to work on your claim and contact you when it has been actioned. If you have questions about your claim, you can contact us any time:

Online
Email our dedicated claims team at ctpclaims@racq.com.au

Phone
Call us Monday to Friday between 8.30am and 5.00pm on (07) 3893 9001.

Make my CTP claim