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Make a claim with RACQ

This information is only for our pet insurance policyholders. For policyholders with optional pet cover under our household policy see the Household Claims tab.
Step 1

Check your insurance policy

Read your Certificate of Insurance and the associated Product Disclosure Statement (PDS) to see what you're entitled to claim.
Step 2

Download a pet insurance claim form

This can be obtained by calling 13 7202 or you can download a pet insurance claim form (PDF, 669KB).
Step 3

Documents you require

For injury or illness claims:

  • A claim form completed by yourself and your vet
    This can be obtained by calling 13 7202 or you can download a pet insurance claim form (PDF, 669KB)
  • A full treatment history must be provided on your first injury or illness claim for each pet. Requests may be made to update your treatment history during a claims process
  • Original itemised paid invoices and receipts for treatment provided or items/services being claimed

For Tender Loving Care or Emergency Boarding Claims:

  • Original itemised paid invoices and receipts for treatment provided or items/services being claimed
Step 4

Lodge your claim

For injury or illness claims:

For Tender Loving Care or Emergency Boarding Claims: