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Each year Queensland experiences a range of extreme weather conditions, from floods to fires, cyclones, storms and more.

Despite this, many Queenslanders are still not prepared for the worst when it comes knocking.

At RACQ, we pride ourselves on always being there to protect Queenslanders when they need us most. But, we want to help you also prevent loss or damage to the things you’ve worked so hard for.

Is your home or property damaged?

  • In an emergency call 000 for Police, Ambulance or Fire Brigade.
  • If powerlines are down, call Energex on 13 19 62 or for support during a flood or storm call SES on 132 500.
  • Find out how to make a claim on your RACQ Household Insurance policy or call 13 7202 to speak to our friendly team seven days a week.

Know your policy

Our top tip is to always read your Product Disclosure Statement (PDS), any applicable Supplementary PDS, and Certificate of Insurance. These documents will tell you what events and damage you are covered for, your insured amounts, any limits, conditions and excesses that apply.

Storm, cyclone, flood

Get ready for extreme weather and flooding with our tips for reducing loss or damage and keeping your family and property safe.

Storm safety


Don't wait for the smell of smoke to get ready for a bushfire.

Bushfire safety


Everything you need to know about how we’re responding to COVID-19.

Financial assistance

Other things to prepare yourself for:


Lower your risk of theft by securing your home and car with our tips.

House fires

Household fires are commonly caused by simple mistakes, but there are things you can do to reduce the risk.

Insurance products (excluding Travel Insurance and the Life and Income Protection Insurance suite of products) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.