RACQ has made errors when calculating discounts for some insurance policies and we’re making things right. We’re issuing refunds to some current and former eligible members to meet our pricing promises.
If we sent you a letter or email requesting your bank details, please submit them using the secure refund form below. Your refund will be paid to the bank account you nominate within 15 days. We will also use the bank details provided if you are eligible for any future refund.
If you’ve received a refund directly into your bank account, you don't need to do anything. Genuine refunds will show the description ‘RACQ Ins Refund’. Once the refund is deposited to your account, we will confirm the successful payment with an email or letter to you.’
In 2022, RACQ completed a pricing promises review.
This review identified members who did not receive the full benefit of discounts, and members who had insurance policies with Product Disclosure Statement wording that inadequately described how premiums were calculated for optional benefits.
We are sorry for these errors and are now making things right as quickly as we can.
We are making a significant investment in our systems and processes to improve outcomes for our members, simplify products, strengthen risk management, and streamline processes for our people.
RACQ has committed to keeping members up-to-date on the outcomes of the pricing promises review. For the latest updates, please see below.
Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.