RACQ bolsters resources to support North Queensland

News

RACQ is ready to support members affected by severe weather in North Queensland with teams scaled up to process claims as quickly as possible.

Flood-response teams, including the Mobile Member Centre, are being mobilised and will be on the ground in North Queensland as soon as it is safe to access the affected areas.

As at 9:30am, Monday 3 February, RACQ had received 76 insurance claims, with numbers expected to increase in the coming days as members return to their homes.

RACQ Chief Executive Insurance Trent Sayers said RACQ teams are monitoring the situation closely and will have additional resources in the region as soon as possible.

“Our thoughts are with those who have been impacted by the severe rain and flooding in North Queensland,” Mr Sayers said.

“As soon as it is safe, we encourage members to lodge their claim online and upload photos of damage via the online portal or call us on 13 72 02.

“We can then arrange emergency make-safe work, discuss any temporary accommodation needs and provide cash payments for emergency purchases.

“We have increased our capacity to receive calls and process claims, and already have people on the ground to support members as this emergency continues to unfold.”

Mr Sayers reminded members to stay safe in dangerous conditions.

“While lodging your claim is important, safety is the number one priority and we urge the community to listen to emergency warnings and advice,” he said.

“Our roadside assistance teams are ready to help those in need and while we have been impacted by road closures, we are continuing to reach people as quickly as possible.

“We urge drivers to avoid the roads and stay at home. This will allow emergency responders, including our crews, to move more safely so they can continue to help those in need.

“If you are experiencing an emergency, please call 000 immediately.”

Preparing your claim

If you can safely return to your home:

  • Making notes and taking photos of your belongings will make it easier to submit any claims.
  • It’s OK to throw away all spoiled food in your refrigerator- you don’t need to wait for an assessor to visit your home. Take a picture before throwing food away.
  • Keep a record of model numbers or serial numbers of items you are throwing away to help us replace them.
  • It’s OK to remove material and fabrics such as carpets if they are wet to avoid mould growing. Take a photo to help with replacement.
  • Make a list of essentials you will need to replace, such as bedding, clothing and food. Keep all receipts from these purchases.
  • Remember safety is the number one priority.

Photo: Floodwater at Ingham. Veronica Lawlor via BOM.

Lodge your claim online. 

Related topics

  • The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.

    Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.

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