Lifestyle Product Terms & Conditions
By purchasing the Lifestyle product, you are bound by the terms and conditions below (Terms and Conditions). These are subject to change without notice. We will use reasonable endeavours to notify you of any changes to the Terms and Conditions by placing a notice on our website.
Lifestyle is available only to members who are natural persons who do not hold another membership eligible product. Only one membership may be granted per natural person who is an Australian resident. RACQ may request a copy of your driver licence or other supporting evidence to verify eligibility. Lifestyle is for personal use only. It cannot be used for commercial purposes or to generate a profit. Each Applicant must provide correct personal details, including but not limited to, name, date of birth, address, phone number and email address.
What you get
Purchasers of Lifestyle that meet the relevant eligibility criteria become members of RACQ. Members are entitled to the following benefits:
Savings you can count on: Keep your RACQ membership card close by, it’s your key to valuable savings. From discounts on RACQ products and services, to entertainment, automotive, shopping and home and garden, you can save with over 1,200 partners nationwide.
Help you can call on: From Aussie Assist 24-hour travel assistance within Australia; to International Referral Assistance helping you find an interpreter or medical facility.
Advice you can trust: Whether you need advice on buying a new car, guidance after an accident, information on fuel prices and road conditions or assistance booking a holiday.
Lifestyle does not provide access to RACQ Assistance, RACQ Insurance or RACQ Bank. To access these products you will need to purchase these separately.
Lifestyle provides access to discounts and/or special offers on products and services provided by its Partners. These products and services are provided by Third Party Service Providers, not RACQ. They are subject to the terms and conditions issued by the relevant Third-Party Service Provider applicable to the relevant product or service.
Except for any rights that you are entitled to by law, RACQ accepts no responsibility for any loss or damage (whether direct, indirect, special or consequential) that arises from the provision or failure to provide any Partner products or services purchased or associated with a Lifestyle discount or special offer.
Other Important Information
RACQ reserves the right to terminate any Lifestyle product where intentional misuse has been identified.
To the extent permitted by law, RACQs maximum liability is limited to the refund of the Lifestyle fee paid by the member. Insurance coverage cost and risk are entirely your responsibility in all circumstances, and you agree to indemnify RACQ and any Third Party Service Provider against any loss, damage or claims.
Discount changes and withdrawals
To the extent permitted by law, RACQ or its Partner may amend, limit or withdraw any applicable discounts or special offers and its maximum liability to each member will be the refund of the Lifestyle fee.
Except as otherwise stated in these Terms and Conditions, and to the extent permitted by law, any Lifestyle or other fees paid to RACQ are not refundable.
The following definitions are used throughout this brochure and apply to your entitlements:
Partner and Third Party Service Provider: A third party entity which provides discounted services or special offers to RACQ members.
Roadside Assistance: The suite of products offered by RACQ, including Roadside, Roadside Extra, Plus Care, Ultra Care and RACQ Ultimate which provide various levels of Service entitlements.
Membership Terms and Conditions
Upon becoming a member of RACQ, the member agrees to be bound by the RACQ Membership Terms and Conditions, Constitution, By-Laws and any relevant product terms and conditions published by RACQ or one of its third party providers may change from time to time. The member will have the rights set out in the Constitution or By-Laws for their membership class.
The member will remain a member of RACQ unless membership is terminated in accordance with the Constitution, or the member ceases to hold an eligible product.
RACQ offers members access to service and product discounts in accordance with their class of membership. Eligible products for membership currently are Roadside Assistance (excluding Fleet Fee for Service), Home Rescue, Insurance products, Lifestyle and RACQ Bank products.
For more information visit racq.com to view:
(a) Membership Terms and Conditions
(b) RACQ Constitution
(c) RACQ By-Laws
All services are subject to confirmation and validation by RACQ membership records. RACQ must be notified immediately if your membership card is lost or stolen.