RACQ mobilises following severe weather in SEQ
RACQ teams are on the ground supporting members who have been impacted by yesterday’s hailstorms in South East Queensland.
Chief Executive RACQ Insurance Trent Sayers said as at 1pm Monday 24 November 2025 the insurer had received 799 claims, 517 motor and 282 home after storms, producing large hail battered parts of the region.
“It’s been a challenging time for Queenslanders as severe weather continues to intensify and cause widespread damage across the State,” Mr Sayers said.
“Following yesterday’s storms, we have deployed additional teams to be online and, on the phone, to help our members.
“Helping our members is our number one priority. If it’s safe, we encourage members to lodge their claim online or to call us on 13 72 02.
“Our team can then start the claims process by arranging emergency make-safe work, organising temporary accommodation if your home has been severely damaged and providing payments for emergency purchases.”
Mr Sayers assured members that RACQ Insurance is well equipped to support them through the process and urged caution against insurance scams.
“We have a strong network of suppliers and builders across both regions who are being mobilised to manage the repairs,” he said.
“Unfortunately, after hailstorms, scammers known as "disaster chasers" may approach homeowners offering repair services for cash payment while claiming to be acting on behalf of an insurer.
“It’s important to remember that a tradesperson or builder will never be sent to your home without your insurer notifying you of the details.
“If in doubt, you should always ask a tradesperson for ID and contact your insurer before agreeing to any rebuilding work.”
If you can safely return to your home:
- Making notes and taking photos of your belongings will make it easier to submit any claims.
- It’s OK to throw away all spoiled food in your refrigerator- you don’t need to wait for an assessor to visit your home. Make sure you take pictures before throwing these items away.
- Keep a record of model numbers or serial numbers of items you are throwing away to help us replace them.
- It’s OK to remove material and fabrics such as carpets if they are wet to avoid mould growing. Take a photo to help with replacement.
- Make a list of essentials you will need to replace, such as bedding, clothing and food. Keep all receipts from these purchases.
- Remember safety is the number one priority.
Tips for identifying a disaster chaser:
- An insurer will not send a tradesperson or builder to your home without notifying you and providing you with details
- Speak to your insurer before agreeing to any repairs or rebuilding work to make sure your insurer will cover the work
- A tradesperson or builder who is working for your insurer will not ask you for payment
- If in doubt, ask for identification such as a builder’s licence or driver’s licence, and ring your insurer to check
- If you sign a contract with a disaster chaser, you have a statutory 10-day cooling-off period. Your insurer can help you end the relationship with the disaster chaser
Related topics
Things to note
The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance Products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQI) and arranged by its agent, RACQ Distribution Services Pty Ltd (RDS) ABN 35 116 361 650, AFSL 567130 and RDS' authorised representatives (including RACQ Operations Pty Ltd ABN 80 009 663 414, AR No. 234978 (RACQO). Conditions, limits and exclusions apply. RDS and RACQO are in the RACQ group of companies. One of the companies in the RACQ group of companies has a minority shareholding in RACQI.
RDS and RACQO have not taken your personal objectives, circumstances or needs into account when preparing advice regarding insurance products and you will need to consider whether the advice is appropriate for you. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website. RDS receives a commission from RACQI for the policies it arranges. RACQO receives fees paid for services it provides to RDS. Further details about remuneration are available on request prior to purchasing.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Bank subscribes to the Customer Owned Banking Code of Practice which establishes higher standards than the law requires. The Code reflects modern consumer expectations and developments in approaches to issues such as consumer vulnerability, guarantors, and supporting customers through financial hardship. Please read our Customer Owned Banking Code of Practice page for more information.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.