Recruitment process

We work hard to select creative, innovative talent who have passion and potential. To help you prepare for making a great impression, we’ve outlined the steps in our RACQ recruitment process.

We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

By submitting your application, you’re agreeing to take part in the process described on this page. We'll retain your information under the terms of the Privacy Statement.

RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

Current job vacancies

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    Submit an online application

    See a role that matches your skills, experience, qualifications and career aspirations? We encourage you to submit an application online. Depending on the volume of applications received, it may take a few weeks for us to get back to you with an outcome. As a part of our recruitment process, we make an effort to respond to every applicant.

    Tip: Be sure to tailor your application to the role. It’s a simple and powerful way of demonstrating your understanding of the position.

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    Schedule a pre-interview call

    If your application is shortlisted, one of our talent partners will reach out to you to schedule an initial pre-interview phone call. These typically last between 10-15 minutes.

    The call gives us a chance to meet the person behind the application. It’s also your chance to tell us about your interest in the role and why you’d be a great fit.

    Tip: Don’t worry about having perfect answers. Be yourself and show us your personality.

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    Interview with our team

    If you seem like a good fit for the role, you’ll be invited to attend a face-to-face or virtual interview. The interview is designed to evaluate your knowledge, skills, and experience in relation to the deliverables of the position.

    When RACQ recruits for some areas (e.g. contact centre or retail stores), a group interview/assessment centre will be arranged. Group interviews usually involve taking part in group activities and meeting some key leaders within the RACQ team.

    Tip: Remember, a group interview is still a formal interview. You need to bring your best self and wear business attire.

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    Complete online assessments

    There are a few different types of online assessments you may be asked to complete, depending on the role you’re applying for. We use these to further discover your fit with our culture and assess some of the capabilities required to perform the role. Examples of common online assessments include:

    • Psychometric assessments (cognitive/abstract/numerical)
    • Skills tests
    • Individual assessments (leadership/personality/preferred working style)

    Tip: When you know which type of assessments you’ll need to take, it’s a good idea to practice similar assessments online to get a feel for your strengths and weaknesses.

Careers FAQs

Contact us

We can help you with your RACQ employment questions.


While you're here

RACQ staff member with laptop in office
Current vacancies
View the existing roles currently on offer at RACQ.
RACQ staff in yellow polos outside
Employee benefits
Discover the benefits, discounts and programs available to RACQ employees.  
Bowman Johnson with RACQ building
Diversity and inclusion
We’re committed to ensuring our workforce is representative of the Queensland community we serve.