Interested in a job at RACQ?
We’re looking for employees who are willing to provide the highest quality customer service to our members and customers. We’re looking for motivated employees with a positive attitude and commitment to work and in our organisation.
How to apply
- Find job vacancy you wish to apply for on our job board.
- Click the “Apply Online” button.
- Attach your cover letter, resume and supporting documents to your application.
- Click send.
An application should be submitted for each position you apply for.
What you’ll need
- A cover letter clearly identifying the position you are applying for, and outlining your skills and experience.
- A clear, concise and up-to-date resume with relevant contact details, and work history.
- Your application must be received by the Hiring Manager prior to the closing date and time, in order to be considered;
- You must be an Australian Citizen, have permanent residency status or an appropriate working visa to apply for a position with RACQ.
Our recruitment process is designed to enable us to select creative, innovative people who have passion and potential. We want to help you show your best through the recruitment experience, which includes helping you prepare.
Below is a typical recruitment process at RACQ. Although your experience may vary depending on the role and business area, we hope this gives you the insight you need to plan and prepare.
Stage 1: Submit your online application
Hopefully you’ve found the perfect role for you – the ideal match for your skills, experience, qualifications and career aspirations. So, it’s time to submit your application online. Due to the volume of applications we receive, it may take us a few weeks to get back to you with an outcome.
Tip: Make sure you have a good understanding of the role you’re applying for before you fill in your application form, and tailor your application accordingly.
Stage 2: Phone or digital/video interview
If your profile matches what we are looking for, a member of the RACQ careers team will contact you. Based on the role, you will get an opportunity to answer some kick-off questions over the phone, or via a digital/video interview, which can be completed in your own time in the convenience of your own home. Consider it an opportunity to put a face to the name, show us why you're excited about the role and why you'd be a great fit.
Tip: Be yourself. It doesn't matter if you lose your train of thought or muddle an answer – just show us your personality.
Stage 3: Interview time
From here, you’ll be invited to attend a face to face interview. The interview is designed to evaluate your knowledge, skills and experience. When recruiting for some positions, (like contact centre or retail staff) a group interview/assessment centre will be arranged where you’ll take part in group activities, as well as meet some key people within the team. If you’ve got any questions about the business or the role, there will be plenty of opportunities to ask.
Tip: Remember, a group interview is still a formal interview. You need to stand out, and we suggest wearing smart business attire.
Stage 4: Online assessments
We may invite you to participate in psychometric and/or other online assessments which allows us to better understand your abilities and personality. We use these to further explore your fit with our culture and assess some of the capabilities required to perform in the role. For many of these assessments, there’s no right or wrong answers, so try to relax!
Tip: Complete the assessment in a quiet place where you will not be interrupted or distracted, and if possible, get a good sleep the night before.
Stage 5: Pre-employment checks
You’re nearly there. If you’re successful to this point, we may conduct some pre-employment checks. Checks may include (but not limited to) police and criminal history checks, reference checks and/or a pre-employment medical assessment. We may also look to verify your education and previous employment history, and visa status/working rights.
Tip: We just need to wrap up a few last pieces in the process, so make sure you provide the required information as swiftly as possible. The sooner we have the checks completed, the faster we can offer you the role.
Stage 6: The offer
Congratulations! Once the employment and background checks have been completed, we’ll call you with the exciting news of your offer to work with us and give you all the information you need to make a decision that’s right for you. You will be issued with a written letter of offer/employment contract, plus some additional information about joining RACQ - including showcasing all the employee benefits which will be available to you.
Unsuccessful for this role?
Keep checking back on our latest job listings, and we’ll keep your details on file for any future possibilities and contact you when something arises.
View our job board
By submitting an application for a role with us you are agreeing with these terms and taking part in the process described on this page. We will retain your information under the terms of the Privacy Statement.
Can I submit an expression of interest for a position not currently advertised?
Unfortunately, we are only able to consider applications that are provided in response to a current vacancy.
Can I apply for more than one position at any one time?
Yes. If you are interested in multiple positions and your skills and experience match the requirements outlined in the position description, please apply for each position. We will consider your application for each position.
What happens after I submit my resume online?
Once you apply for a position, we’ll send you an email confirming that we have received it. Then if you are successful in gaining an interview we will contact you. If you are not successful in gaining an interview you will be notified.
View more Careers FAQs
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By submitting an application for a role with us you are agreeing with these terms and taking part in the process described on this page.
Your personal information is being collected solely for the purpose of recruitment and assessing your application for employment. The information may be disclosed to third parties involved in the recruitment process including contractors and external organisations engaged to conduct recruitment assessments and checks.
As a part of our recruitment process, we may conduct police checks and personal information may be obtained from your referees, we will however advise you of this beforehand. If you are successful in obtaining a position with us, your personal information will form part of your employment record.
In submitting an application, you are consenting to us collecting and using your personal information for the purposes as indicated, however failure to provide any of the requested details during our recruitment process might affect our ability to assess or further progress your application.
If your application is unsuccessful, we may retain your information and contact you if a suitable opportunity arises in the future. Please advise us if you do not wish to have your information kept on our file.
For more information, please see RACQ’s Privacy Statement.