Interested in a job at RACQ?
We’re looking for employees who are willing to provide the highest quality customer service to our members and customers. We’re looking for motivated employees with a positive attitude and commitment to work and in our organisation.
How to apply
- Find job vacancy you wish to apply for on our job board
- Click the “apply now” button
- Attach your cover letter, resume and supporting documents to your application
- Click send
An application should be submitted for each position you apply for.
What you’ll need
- A cover letter clearly identifying the position you are applying for, and outlining your skills and experience.
- A clear, concise and up-to-date resume with relevant contact details, and work history.
- You must include the specified reference number within your application.
- Your application must be received by the Hiring Manager prior to the closing date and time, in order to be considered;
- You must be an Australian Citizen, have permanent residency status or an appropriate working visa to apply for a position with RACQ.
The selection process
Our recruitment process is tailored to each individual role, but there are a few core elements we like to follow to make sure we recruit the best individuals for the job and for RACQ.
All applications are reviewed based on the key selection criteria outlined in the job advertisement and position description. Telephone interviews may also be conducted to assist in the short-listing phase.
Short listed candidates are then interviewed by a panel. This interview is designed to find out more information about each candidate’s knowledge, skills and experience.
Applicants may be required to complete ability and psychometric tests prior to the interview stage, or at around the same time as an interview. These tests may include verbal, numeric and abstract reasoning, as well as personality profiles, work samples and Microsoft Office assessments.
Health Assessments, criminal checks and driving history reports may also be required for certain positions, these tests can occur before or after interviews depending on the role.
To complete the selection process, your nominated work referees will be contacted to provide recent information about you and to clarify information provided in your application or at interview. The panel will contact at least two listed referees and may contact additional referees to seek further information. Referees may be contacted at any time during the recruitment process.
View our job board
By submitting an application for a role with us you are agreeing with these terms and taking part in the process described on this page. We will retain your information under the terms of the Privacy Statement.
Writing your resume
How to plan and prepare
Your resume should be a concise description of your employment history, skills, abilities, qualifications, contributions and achievements.
- Be well organised, easy to read and understand.
- Include information that is current and up to date.
- Be informative, and include all relevant information (including contact details).
- Be targeted to the job you are applying for.
- Be an honest representation of your work experience and skills, knowledge and abilities.
- Be checked thoroughly for spelling and grammar mistakes.
- Use a consistent and clear layout.
What to include
Typically, a resume sets out information in a reverse order. Your most recent work experience, achievements and qualifications should be first on the list.
A typical resume includes:
- Personal details – Full name and contact details including your address, telephone number and email address.
- Education and training – A summary of your education and training history, starting with your most recent studies, making sure you include all training that’s relevant to the job you’re applying for.
- Employment history – Start with your most recent work history and work backwards chronologically, listing the name of the employer, your job title, the dates you worked there, and your responsibilities, tasks and achievements.
- Skills and abilities –A short summary of your key skills and abilities as they relate to the position you are applying for.
- Interests – A brief list of your hobbies and interests, this gives us more information about you as an individual, and also shows other areas of your life where you’ve gained experiences such as teamwork and commitment.
- Referees – As a general rule we require two referees, one of your referees should be a recent manager or team leader you reported to. It is important to make sure you ask the potential referees for their permission before you disclose their personal details. If you chose to include your referee’s details, list their name, company name, position title and contact details. Alternatively, it is an option to state ‘Referees available upon request’.
You will need to include your resume and cover letter. The cover letter should be tailored to the selection criteria outlined in the position advertisement. Your cover letter is a chance for you to summarise your skills and experience and get across any key points that do not fit within the format of your CV.
Basic guidelines when you’re creating a cover letter:
- Where possible address the relevant contact listed in the advertisement.
- Include the job title and reference number.
- Keep to the point and explain why your skills and experience are relevant to the advertised role.
- Clearly state why you are interested in the role and why you would like to work for RACQ.
- Describe what you could bring to the role that sets you apart from other applicants.
- Keep your cover letter to one page.
- Ensure that you spell check and then proof read your cover letter thoroughly before submitting.
Before your interview
Read over your resume again and be prepared to answer questions based on the skills and experience you have listed.
Here are a few things to remember:
- Don't be late – try to arrive 10-15 minutes early so you have time to prepare yourself.
- First impressions count – so dress suitably for your interview and greet your interviewer by name and with a firm handshake.
- Be yourself – speak clearly and confidently about your experiences and skills. Be professional, but don't be afraid to let your personality shine through.
- Listen carefully and be specific – make sure you understand the question before responding, and ensure you provide specific examples to help you answer the question.
What to expect
At RACQ we use behavioural questions in our interviews. Behavioural-based questions are designed to get you talking about how you have handled or responded to certain situations in the past. With each answer, you'll be expected to describe situations from previous work experiences and your observations about them. You will need to be prepared to provide detailed responses including specific examples of your work experiences.
When you’re answering these questions, a good way to formulate your response is by following this structure:
- S - A specific situation
- T - The tasks that needed to be done
- A - The action you took
- R - The results i.e. what was the outcome?
Can I submit an expression of interest for a position not currently advertised?
Unfortunately, we are only able to consider applications that are provided in response to a current vacancy.
2. Can I apply for more than one position at any one time?
Yes. If you are interested in multiple positions and your skills and experience match the requirements outlined in the position description, please apply for each position. We will consider your application for each position.
3. What happens after I submit my resume online?
Once you apply for a position, we’ll send you an email confirming that we have received it. Then if you are successful in gaining an interview we will contact you. If you are not successful in gaining an interview you will be notified.
View more Careers FAQs
You may also be interested in...
By submitting an application for a role with us you are agreeing with these terms and taking part in the process described on this page.
Your personal information is being collected solely for the purpose of recruitment and assessing your application for employment. The information may be disclosed to third parties involved in the recruitment process including contractors and external organisations engaged to conduct recruitment assessments and checks.
As a part of our recruitment process, we may conduct police checks and personal information may be obtained from your referees, we will however advise you of this beforehand. If you are successful in obtaining a position with us, your personal information will form part of your employment record.
In submitting an application, you are consenting to us collecting and using your personal information for the purposes as indicated, however failure to provide any of the requested details during our recruitment process might affect our ability to assess or further progress your application.
If your application is unsuccessful, we may retain your information and contact you if a suitable opportunity arises in the future. Please advise us if you do not wish to have your information kept on our file.
For more information, please see RACQ’s Privacy Statement.