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Your feedback is important

We take great pride in providing a high standard of service to our members. We love hearing about how we’ve made your day, but we also know sometimes things don’t always work out the way they should. If that happens, it’s important to let us know as soon as possible so we can work with you to make things right.

Your valuable feedback, whether positive or negative, is important, as we are committed to providing our members with the best service experience possible.


Thank you for taking the time to tell us about your experience, we are always looking for ways to strengthen what we do well.

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Our complaints process is free and can be accessed through our website, webchat, email or telephone. You may also wish to have a representative help you lodge and manage your complaint.