We are here to help
Once we have received your complaint we will acknowledge it as soon as we can. We will attempt to resolve your complaint as quickly and
fairly as possible.
We have a dedicated internal dispute resolution process where we will work with you to resolve your complaint within 30 days.
For credit related complaints regarding requests to postpone enforcement proceedings, hardship or default notices we will work towards a
resolution within 21 days.
RACQ understands some people may experience vulnerability at some point in their lives and may require special help or care. Our team are trained to support you, click here for further information.