• Callout fees (payable before tradie dispatched)
  • Fast 2 hour response time* 24/7, 365 days a year
  • Up to the first hour to make safe or repair (where possible) for requested callout
  • Competitive pricing and quotes on extra work required
  • No waiting periods apply
Type of Home Incident Definition
A damaged roof, gutter or downpipe causing a leak
Damage to the roof, gutter or downpipe causes water to leak internally through the ceiling or walls.
A blocked toilet, pipe or drain A blocked toilet, pipe or drain prevents smooth water flow, causing overflow or backup into the nearest outlet.
A broken heating or cooling system Broken or damaged system as the result of gas or electrical problems, faulty components, or inability to reignite pilot light. Specialist referral may be required.
A blackout or power failure in the house Supply of power to all or part of the house has been disrupted (excludes area-wide blackouts).
Broken door or window Where home safety or security is threatened as the result of damaged lock, jammed external door or window. Excludes glass replacement.
Being locked out of the house Unable to gain access to the home.
A burst pipe Burst pipe or joint, resulting in significant water loss, home or property damage.
A broken or damaged hot water system Burst hot water tank causing water leakage and resulting in water wastage or home or property damage. Broken or damaged system as the result of gas or electrical problems, faulty components, or inability to reignite the pilot light.
A broken tap Inability to control water flow as the result of a broken tap; causing significant water loss, home or property damage. Excludes dripping taps.
A gas leak Internal or external gas leaks as the result of damaged gas appliances or leaking gas pipelines.

For assistance with your RACQ Home Quick Fix product, call 1800 466 334.

The facts about Home Quick Fix

Incidents happen all the time around the home so it is nice to know that RACQ Home Assistance are there to help. Here are the percentage of jobs we have been called out to…

20% are burst pipes

Recent examples of where we have attended callouts include:

  • Repair Poly pipe that was burst and accessible in front yard
  • Repair section of hot water pipe that could be reached from under house
  • Burst mains pipe that was accessible and within boundary of residence
  • Repair leaking cold water supply that was running uncontrollable from the bathroom vanity

19% are blocked toilets, pipes or drains

Recent examples of where we have attended callouts include:

  • Clear drain blockage
  • Clear blocked sewer line
  • Plunged blocked drain accessible from inspection cap

18% are full or partial power outages

Recent examples of where we have attended callouts include:

  • Faulty power point
  • Safety switch tripped due to faulty power board
  • Burnt joint in circuit breaker
  • Faulty RCD in Circuit breaker

These fees include basic materials only and are current as at 1 September 2015. Fees may vary without notice. *Conditions, limitations and exclusions apply. While not guaranteed, RACQ will endeavour for a licensed tradesperson to arrive within 2 hours. RACQ’s Contracted Service Provider (Club Home Response Pty Ltd, QBCC licence 1315280) triages calls for home assistance and dispatches licensed tradespeople. Follow on work requires a separate contract with Club Home Response Pty Ltd. Sub-contracted tradespersons undertaking work are responsible for any notifiable works completed. Available in selected postcodes only.