• Callout fees (payable before tradie dispatched)
  • Fast 2 hour response time* 24/7, 365 days a year
  • Up to the first hour to make safe and attempt repairs (where possible) per requested callout
  • 10 most common incidents included
  • Competitive pricing and quotes on extra work if required
  • No waiting periods apply

10 common home incidents

Type of Home Incident Definition
A damaged roof, gutter or downpipe causing a leak internally Damage to the roof, gutter or downpipe causes water to leak internally through the ceiling or walls.
The service may not be available or service limitations may apply if there is a safety risk to the Tradesperson including due to wet weather conditions. (e.g. roofing leaks due to rain)
A blocked toilet, pipe or drain A blocked toilet, pipe or drain prevents smooth water flow, causing overflow or backup into the nearest outlet.
A broken heating or cooling system Broken or damaged system as the result of gas or electrical problems, faulty components, or inability to reignite pilot light. Specialist referral may be required.
A blackout or power failure in the house Supply of power to all or part of the house has been disrupted (excludes area-wide blackouts).
Broken external door or window Where home safety or security is threatened as the result of a damaged lock, jammed external door or window (excludes glass replacement).
Being locked out of the house Unable to gain access to the home.
A burst pipe Burst pipe or joint, resulting in significant water loss, home or property damage.
A broken or damaged hot water system Burst hot water tank causing water leakage and resulting in water wastage or home or property damage. Broken or damaged system as the result of gas or electrical problems, faulty components, or inability to reignite the pilot light.
A broken tap Inability to control water flow as the result of a broken tap; causing significant water loss, home or property damage (excludes dripping taps).
A gas leak Internal or external gas leaks as the result of damaged gas appliances or leaking gas pipelines.

For assistance with your RACQ Home Quick Fix product, call 1800 466 334.

The fees set out above include basic materials only and are current as at 1 July 2020. Fees may vary without notice.

*Conditions, limitations and exclusions apply. While not guaranteed, RACQ’s Service Provider will endeavour for a licensed tradesperson to arrive within 2 hours. Aizer Trade Services Pty Ltd, QBCC licence 15137712, electrical contractor licence 86177. Available in selected areas. A 72 hour wait period applies to all new RACQ Home Rescue policies. Where applicable, follow-up work requires a separate contract with Aizer Trade Services Pty Ltd. RACQ accepts no responsibility for this follow-up work.