Know what you will be paying upfront

RACQ Home Quick Fix customers pay a service callout fee each time you use the service. The fees that apply to each incident are shown below. You will need to pay this fee over the phone by credit card before a tradie can be sent to your home.

Type of home incident Business hours
(inc. GST)
(Mon – Fri 7:00 am – 5:00 pm)
After hours & public holidays (inc. GST)
A damaged roof, gutter or downpipe causing a leak internally $176.00 $231.00
A blocked toilet, pipe or drain $176.00 $231.00
A broken heating or cooling system $205.70 $242.00
A blackout or power failure in the house (excludes area-wide blackouts) $205.70 $242.00
Broken external door or window (excludes glass replacement) $176.00 $231.00
Being locked out of the house $201.30 $270.60
A burst pipe $176.00 $231.00
A broken or damaged hot water system (gas or water leak) $205.70 $242.00
A broken or damaged hot water system (electrical problem) $176.00 $231.00
A broken tap (excludes dripping taps) $176.00 $231.00
A gas leak $176.00 $231.00

The fees set out above include basic materials only and are current as at 1 July 2020. Fees may vary without notice.

*Conditions, limitations and exclusions apply. While not guaranteed, RACQ endeavours for a licensed tradesperson to arrive within 2 hours. Aizer Trade Services Pty Ltd, QBCC licence 15137712, electrical contractor licence 86177. Available in selected areas. A 72 hour wait period applies to all new RACQ Home Rescue policies. Where applicable, follow-up work requires a separate contract with Aizer Trade Services Pty Ltd. RACQ accepts no responsibility for this follow-up work.