Home Rescue gives you peace of mind, knowing that when a Home Emergency happens, a trusted tradie will arrive within 4 hours^
- Up to 4 callouts per year (up to first hour included)
- Arrival within 4 hours^ 24/7, 365 days a year
- 10 common Home Emergencies included
- Competitive pricing and quotes on extra work if required
- Up to the first hour to make safe or attempt repairs (where possible) per requested callout
- Access to RACQ Member Benefits and discounts
Be prepared for life’s Home Emergencies and save time, money and hassle when they happen. For only $199 a year a trusted tradie will be there when you need them.
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What is covered with Home Rescue
Home Rescue covers the following 10 Home Emergencies. A trusted tradie will be dispatched to make safe and attempt repairs (where possible) for the requested callout for up to one hour. For more information download the full terms and conditions.
|Type of Home Emergency
||Blocked toilet, pipe or drain
||You have a blocked toilet, pipe or drain that has stopped the flow of water or is causing overflow or backup to the nearest outlet.
||There is a burst pipe which is causing substantial water loss or water damage to your home.
||You have noticed water leaking in your walls or ceiling due to blocked downpipes or internal plumbing. Please note: if the attending Tradesperson can’t safely access the source of the leak, they may need to reattend or a specialist referral may be required.
||A broken tap is causing substantial water loss or damage to your home (excludes dripping taps).
||Broken or damaged hot water system
||Your hot water system isn’t working or is causing damage to your home due to a leak. You have a gas or electrical issue due to faulty components or inability to reignite the pilot light.
||There is a damaged gas pipe leaking inside or outside your home.
||The power has gone out in all or part of your home (excludes area-wide blackouts).
||Heating or cooling system not working
||You have a heating or cooling system that isn’t working due to gas or electrical problems, faulty components, or inability to reignite pilot light. Please note: a specialist referral may be required.
||Broken or jammed internal or external door or window lock
||The safety and security of your home is threatened due to a damaged internal or external door or window lock (excludes glass replacement).
||You have accidentally locked yourself out of your home or are unable to gain access.
Using Home Rescue is easy
Call 1800 466 334 for assistance
If you have RACQ Home Rescue, you can call any time, day or night, and our Service Provider’s team will assess and dispatch the right trusted trade for your job.
Arrival within 4 hours^
A trusted tradie will arrive within 4 hours^ 24/7, 365 days a year.
1 hour service to make safe and attempt repairs
The trusted tradies carry commonly used tools, equipment, parts and materials to make safe and attempt repairs (where possible) within the 1 hour service. Some exclusions and limitations apply.
Optional quote for extra repairs if needed
If the trusted tradie can’t fix the issue, they will offer an obligation free quote for a permanent repair. Where possible they will also provide helpful advice to prevent further damage to your home. Any further repairs agreed to will be arranged between you and our contracted service provider Aizer Trade Services Pty Ltd. RACQ accepts no responsibility for this further work.
Below is a list of parts and materials that may be used during the service callout (at the discretion of the tradie). For items not included, the tradie can give you a no-obligation quote.
Home Rescue Conditions, limitations and exclusions apply. Service provided by RACQ’s contracted service provider Aizer Trade Services Pty Ltd, QBCC licence 15137712, electrical contractor licence 86177. Available in selected areas. A 72 hour wait period applies to all new RACQ Home Rescue policies. Where applicable, follow-up work requires a separate contract with Aizer Trade Services Pty Ltd. RACQ accepts no responsibility for this follow-up work. ^While not guaranteed, RACQ’s Service Provider will endeavour for a licensed tradesperson to arrive within 4 hours.