We're still open for business - To ensure the safety of the tradies, yourself and your family, our service provider has incorporated a COVID-19 plan which includes additional pre-job checks and hygiene practices. RACQ Home Assistance tradies will have additional safety guidelines on how to safely engage with you while working in your home to protect you and your family.

With RACQ Home Rescue you get the peace of mind of knowing that one call gives you fast access to trusted tradies covering a range of common breakdowns around the home.

  • Up to 4 callouts per year (up to first hour included)
  • Fast 2 hour response time* 24/7, 365 days a year.
  • 10 common incidents included*
  • Up to the first hour to make safe or repair (where possible) per requested callout
  • Competitive pricing and quotes on extra work required
  • Access to RACQ Member Benefits and discounts

I have had cause to use this service twice and on both occasions extremely satisfied with the outcome. Both times the tradies have arrived within about half hour, this is awesome as on previous experiences when booking a tradesman I have been given a four hour time frame, and on occasions there has been a no show. I totally recommend this service.

Patricia, Calamvale, Gold Member

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Be prepared for life’s home emergencies and save time, money and hassle when they happen*. For only $199 a year we will be there when you need us with a brand you know and trust.

*Conditions, limitations and exclusions apply. While not guaranteed, RACQ endeavours for a licensed tradesperson to arrive within 2 hours. Service provided by Club Home Response Pty Ltd, QBCC licence 1315280. Available in selected areas. A 72 hour wait period applies to all new RACQ Home Rescue policies.

Get Home Rescue How it works

Download brochure (PDF, 1MB) Important Note – The Home Rescue terms and conditions have recently been updated please download brochure for more information.

The facts about Home Rescue

Incidents happen all the time around the home. With an average wait time of 14 hours for a tradesperson^, it is nice to know that RACQ Home Assistance are there to help and able to attend to your emergencies within two hours.

Here are the percentage of jobs we have been called out to…

20% are burst pipes

Recent examples of where we have attended call outs include:

  • Repair Poly pipe that was burst and accessible in front yard
  • Repair section of hot water pipe that could be reached from under house
  • Burst mains pipe that was accessible and within boundary of residence
  • Repair leaking cold water supply that was running uncontrollable from the bathroom vanity

19% are blocked toilets, pipes or drains

Recent examples of where we have attended callouts include:

  • Clear drain blockage
  • Clear blocked sewer line
  • Plunged blocked drain accessible from inspection cap

18% are full or partial power outages

Recent examples of where we have attended callouts include:

  • Faulty power point
  • Safety switch tripped due to faulty power board
  • Burnt joint in circuit breaker
  • Faulty RCD in Circuit breaker

^Average wait time of 14 hours for a tradesperson is based on 408 Queensland home owners who experienced a home emergency in the past 12 months. Survey conducted by Online Research Unit, July 2016.