What’s included in my RACQ Home Rescue subscription?
Home Rescue covers ten of the most common household emergencies, so that you can take the time, expense, and hassle out of organising unexpected repairs.
- Emergency electrician services
- Emergency plumber services
- Emergency locksmith services
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Blocked toilet, pipe, or drain
You have a blocked toilet, pipe or drain that has stopped the flow of water or is causing overflow or backup to the nearest outlet.
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Burst pipe
There is a burst pipe which is causing substantial water loss or water damage to your home.
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Internal leaks
You have noticed water leaking in your walls or ceiling. Please note: If the attending tradesperson can’t safely access the source of the leak, they may need to reattend, or a specialist referral may be required.
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Broken tapA broken tap is causing substantial water loss or damage to your home (excludes dripping taps).
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Broken or damaged hot water systemYour hot water system isn’t working or is causing damage to your home due to a leak. You have a gas or electrical issue due to faulty components or inability to reignite the pilot light.
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Gas leakThere is a damaged gas pipe leaking inside or outside of your home.
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Power faultThe power has gone out in all or part of your home (excludes area-wide blackouts).
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Heating or cooling system not workingYou have a heating or cooling system that isn’t working due to gas or electrical problems, faulty components, or inability to reignite the pilot light. Please note: A specialist referral may be required.
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Broken or jammed internal or external door or window lockThe safety and security of your home is threatened due to a damaged internal or external door or window lock (excludes glass replacement).
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Accidental lockoutYou have accidentally locked yourself out of your home or are unable to gain access.
How RACQ Home Rescue works
Organising your next tradesperson is a breeze with RACQ Home Rescue. Whether you need an electrician, a plumber, or a locksmith, all you need to do is call.
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Call when you have an emergency#
Call 1800 466 334 and our service provider’s team will assess and dispatch the right qualified tradesperson for your job. You can expect them to arrive within 4 hours.^
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Get up to one hour of service at no extra charge
Your tradie will carry commonly used tools, equipment, parts, and materials to make safe and attempt repairs (where possible) within the one-hour service. Some exclusions and limitations apply.
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Get an optional quote for extra repairs if needed
If your trusted tradie can’t fix the issue, they will offer an obligation-free quote for a permanent repair. Where possible, they will also give helpful advice to prevent further damage to your home. Any further repairs agreed to will be arranged between you and our contracted service provider Aizer Trade Services Pty Ltd. RACQ accepts no responsibility for this further work.
Enhance your home with RACQ member benefits~~
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Deck the halls with discountsGet 10% off at Wattyl Paint Centres and Andersens.
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Sleep better with bedroom savingsEnjoy 15% off in-store and online when you shop at Snooze.
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Store your belongings for lessSave 10% on storage and 15% on packaging at StoreLocal.
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Purchase discounted eGift cardsTake 4% off Woolworths eGift cards.
Home Rescue FAQs
Things to note
^ Conditions, limitations, and exclusions apply. Service provided by RACQ's contracted service provider Aizer Trade Services Pty Ltd, QBCC licence 15137712, electrical contractor licence 86177. Available in selected areas only. Where applicable, follow-up work requires a separate contract with Aizer Trade Services Pty Ltd. RACQ accepts no responsibility for this follow-up work. While not guaranteed, RACQ’s Service Provider will endeavour for a licensed tradesperson to arrive within 4 hours.
#An incident, occurring suddenly without warning, that causes immediate damage to your property or prevents you from accessing your property or critical amenities.
~~ Terms and conditions apply to all offers. View the individual offer for full details. Offer is subject to availability and may be withdrawn at any time without notice.