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Please note that RACQ will cease providing Home Rescue on 30 June 2022. You are no longer able to purchase a new Home Rescue subscription. If you have an existing Home Rescue subscription, you are still eligible to receive an emergency call-out in accordance with your entitlements until 30 June 2022 or the expiry of your subscription (if earlier).
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Are you experiencing a Home Emergency and need a tradie urgently? 

Existing Home Rescue subscription holders can call 1800 466 334 anytime, day or night and a trusted electrician, locksmith or plumber can be there within 4 hours^.

If you need to make a Home Insurance claim, please call 13 7202.

What’s included in my RACQ Home Rescue subscription?

Home Rescue covers ten of the most common household emergencies, so that you can take the time, expense, and hassle out of organising unexpected repairs.

  • Emergency electrician services
  • Emergency plumber services
  • Emergency locksmith services
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    Blocked toilet, pipe, or drain

    You have a blocked toilet, pipe or drain that has stopped the flow of water or is causing overflow or backup to the nearest outlet.

  • open-cylinder
    Burst pipe

    There is a burst pipe which is causing substantial water loss or water damage to your home. 

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    Internal leaks

    You have noticed water leaking in your walls or ceiling. Please note: If the attending tradesperson can’t safely access the source of the leak, they may need to reattend, or a specialist referral may be required. 

  • tap-leaking-droplet
    Broken tap
    A broken tap is causing substantial water loss or damage to your home (excludes dripping taps). 
  • candle-flame-icon
    Broken or damaged hot water system
    Your hot water system isn’t working or is causing damage to your home due to a leak. You have a gas or electrical issue due to faulty components or inability to reignite the pilot light. 
  • fire-icon-symbol
    Gas leak
    There is a damaged gas pipe leaking inside or outside of your home.
  • plug-cable
    Power fault
    The power has gone out in all or part of your home (excludes area-wide blackouts).
  • broken-fan
    Heating or cooling system not working
    You have a heating or cooling system that isn’t working due to gas or electrical problems, faulty components, or inability to reignite the pilot light. Please note: A specialist referral may be required.
  • door-unhinged
    Broken or jammed internal or external door or window lock
    The safety and security of your home is threatened due to a damaged internal or external door or window lock (excludes glass replacement).
  • lock
    Accidental lockout
    You have accidentally locked yourself out of your home or are unable to gain access.

How RACQ Home Rescue works

Organising your next tradesperson is a breeze with RACQ Home Rescue. Whether you need an electrician, a plumber, or a locksmith, all you need to do is call.

  • Icon Step 1
    Call when you have an emergency#

    Call 1800 466 334 and our service provider’s team will assess and dispatch the right qualified tradesperson for your job. You can expect them to arrive within 4 hours.^

  • Icon Step 2
    Get up to one hour of service at no extra charge

    Your tradie will carry commonly used tools, equipment, parts, and materials to make safe and attempt repairs (where possible) within the one-hour service. Some exclusions and limitations apply. 

  • Icon Step 3
    Get an optional quote for extra repairs if needed

    If your trusted tradie can’t fix the issue, they will offer an obligation-free quote for a permanent repair. Where possible, they will also give helpful advice to prevent further damage to your home. Any further repairs agreed to will be arranged between you and our contracted service provider Aizer Trade Services Pty Ltd. RACQ accepts no responsibility for this further work.

Enhance your home with RACQ member benefits~~

  • shopping-bag
    Deck the halls with discounts
    Get 10% off at Wattyl Paint Centres and Andersens.
  • person-sleeping-on-bed
    Sleep better with bedroom savings
    Enjoy 15% off in-store and online when you shop at Snooze
  • person-wearing-hat
    Store your belongings for less
    Save 10% on storage and 15% on packaging at StoreLocal.
  • hand-holding-credit-card
    Purchase discounted eGift cards
    Take 4% off Woolworths eGift cards.

Home Rescue FAQs

Things to note

^ Conditions, limitations, and exclusions apply. Service provided by RACQ's contracted service provider Aizer Trade Services Pty Ltd, QBCC licence 15137712, electrical contractor licence 86177. Available in selected areas only. Where applicable, follow-up work requires a separate contract with Aizer Trade Services Pty Ltd. RACQ accepts no responsibility for this follow-up work. While not guaranteed, RACQ’s Service Provider will endeavour for a licensed tradesperson to arrive within 4 hours.

#An incident, occurring suddenly without warning, that causes immediate damage to your property or prevents you from accessing your property or critical amenities.

~~ Terms and conditions apply to all offers. View the individual offer for full details. Offer is subject to availability and may be withdrawn at any time without notice.