How to make a claim

We are here to help you with making a claim in a fast and efficient way. Simply select your category below:

For life threating emergencies call 000 first.

Step 1

Check your insurance policy

Read your Certificate of Insurance and the associated Product Disclosure Statement (PDS) and applicable Supplementary PDS to see what you're entitled to claim.

Step 2

Collect the required information

  • Your RACQ policy number
  • Your vehicle registration number, make and model - and that of anyone else involved
  • The date and details of the incident
  • A Police Report Number (if applicable)
  • The drivers licence number, expiry, type and class
  • Residential address of you and anyone else involved in the incident
  • Contact details of any witnesses or other people involved
  • Details of any towing company used
  • Your paid invoices
Step 3

Lodge your claim

We’ve got three easy ways you can lodge your RACQ Home or Contents Insurance claim:

1. Online

Lodge your Home or Contents Insurance claim online anytime.

Claim online  

2. Phone

Call us on 13 7202 and we'll lodge your home or contents insurance claim over the phone.

3. In-branch

Visit your local RACQ branch. Make sure you have the required information mentioned above in Step 2 so we can lodge your claim as quickly as possible.

Step 4

Let us guide you through the process

  • If your boat has been involved in an accident on the water you should file a Marine Incident Report with Maritime Safety Queensland within 48 hours.