There are three types of floods that typically occur in Queensland – flash, quick onset (mountain or coastal river) and slow onset flooding (inland rivers).
Know whether you're in a flood risk area
Are you in a flood prone area? Contact your local Council to view the flood mapping for your area.
Preparing your home and belongings for a flood
- When planning for disasters like floods, you should move your vehicles, outdoor equipment, and chemicals or poisons to high ground.
- Sandbag your property, and indoor drains to prevent back-flow.
- Place a plastic sandbag in the toilet bowl to avoid sewage back-flow.
- Move valuables inside your home to a safer height.
- Turn off your mains supply – water, gas and electricity.
- If evacuating lock your doors/windows, and take any pets, and ID documents like birth certificates and passports with you.
Contact the SES on 132 500 if you require assistance.
Visit the Queensland Government’s GetReady website for more information on getting ready for floods.
Tune in to updates (radio/TV)
Listen to your local radio station and watch TV for flood updates. This information will help you work out if the flood has passed or if you need to evacuate.
You should always avoid driving, walking, swimming or riding through floodwater, as it can be dangerous due to bacteria and disease.
Get disaster alerts affecting Queensland.
What to do after a flood
If your street or home has been flooded, do not return home until flood waters have receded and it’s safe to do so. You should also try to:
- not turn on any appliances that have been wet
- keep the receipts for any essentials you need to buy (e.g. clothes, bedding or food)
- take photos of any items which could become a health and safety hazard, and throw them out
- keep your home well ventilated to help it dry, but do not leave your home open when unattended.
Making a claim from a flood
Floods can cause a lot of damage very quickly, and rebuilding your home after a flood has hit can be hard. Call us on 13 7202 if you want to make a claim, and we’ll help you as much as we can from there.
Your insurance questions answered
Why has the Duty of Disclosure changed to General Conditions?
Following the Financial Services Royal Commission, RACQ has moved from relying on the Duty of Disclosure, to a more relevant and modern approach to disclosure – a duty to take reasonable care not to make a misrepresentation. A key aim of this new duty is to adequately protect consumers against having their claims denied where they may have inadvertently failed to disclose past circumstances or because an insurer failed to ask the right questions. This means that we have made changes to the questions we ask before you enter into an insurance policy with us. Your responsibility under this new duty will be limited to responding to specific questions that we ask you, including that you confirm or update your information at each renewal or policy variation.
I have questions about my policy renewal, where can I get further information?
Go to our Important renewal information page for a range of FAQs to help you understand the changes to your policy.
What is insurance and why is it important?
Insurance is about protecting yourself from the unexpected. When you have belongings and property that are of value, you want to know that you are covered if they were damaged or lost. In Queensland, we are all too familiar with unpredictable weather and the impacts of cyclones, floods, storms and bushfires. But insurance also protects you against things like theft, damage and legal liability.
When you pay your insurance premium, it goes into a pool of money with everyone else’s premium. When people claim on their policy, that money comes out of the pool. In the event of a catastrophe e.g. large scale flooding or a cyclone, this pool of money goes to helping a lot of people recover.
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