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Existing members with Roadside Assistance

If you need emergency roadside assistance now, request help online and get back on the road faster. Call us on 13 1111 if you are in a critical situation where: 

  1. A person or animal is locked in your car, or
  2. Your car is in a dangerous location.

Request online

New Customers

Sign up and get help now. If you don't have Roadside Assistance and decide to purchase at the time of breakdown or when you need immediate assistance, we can still help you. You need to pay an immediate service fee in addition to the product annual subscription fee. Credit or debit card required.

Call 13 1905

Stay safe when you've broken down

You’ve got reassurance a patrol is on their way, now just sit tight and stay safe until we arrive.

What to do when your vehicle’s broken down

Follow these helpful tips after a breakdown to get yourself back on the move as fast as possible.

  • If you’re staying in the car, keep your seatbelt on
  • If you’re outside the car, keep away from the road and stay behind the roadside barrier
  • Don’t try and fix your car, wait for an RACQ patrol or tow truck
  • Find a breakdown bay or park as far to the left side of the road as you can
  • Turn on your hazard lights
  • Turn on your parking lights

Roadside Assistance tips and guides

What to do when you break down
Document checklist
Tips to avoid a car breakdown
What to do if you lock your keys in your car

What am I covered for?

Where your Eligible Vehicle won’t go or stops due to mechanical or electrical problems, we’ll try to get it mobile again for you. If we can’t, we’ll have it towed within your Entitlements.^

How it works

If you have a flat battery, a jump start or replacement battery may be supplied.

If you have a flat battery, a jump start or replacement battery may be supplied.

Where you lock your keys in your vehicle, RACQ will provide attendance and attempt to unlock your vehicle.

Where you lock your keys in your vehicle, RACQ will provide attendance and attempt to unlock your vehicle.

If you run out of fuel, RACQ can deliver enough to get you to a fuel supplier up to your service limits.

If you run out of fuel, RACQ can deliver enough to get you to a fuel supplier up to your service limits.

In the event of a flat or faulty tyre or wheel, we'll help you fit your car's roadworthy spare.

In the event of a flat or faulty tyre or wheel, we'll help you fit your car's roadworthy spare.

  • Towing
    If your Eligible Vehicle cannot be mobilised, complimentary towing is provided up to your service limits. Size and weight limitations apply.
  • Travel benefits
    Plus Care, Ultra Care and RACQ Ultimate offer additional benefits when you are 100km or more away from home.
  • Caravan and trailer
    If your Eligible Vehicle requires towing while it is towing an Eligible caravan or trailer, RACQ will tow the caravan or trailer under the same conditions as the Eligible Vehicle.
  • Cover for electric vehicles
    Charge top-up (where available) or towing to the nearest accessible charging station or destination in accordance with your entitlements.

For more inclusions, see our Roadside Assistance Terms and Conditions.

Important information

^ Conditions, limitations and exclusions apply, including vehicle weight, height and length limits – See our Roadside Assistance terms and conditions or download our brochure.

13 1905 24 hours every day

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