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Our values Our business areas Recruitment Process Careers FAQs

It’s an exciting time to start your RACQ career

RACQ isn’t simply an organisation – it’s a promise to make a difference to the lives of our members now and into the future. While RACQ has evolved over the 115 years we’ve been serving Queenslanders, we still honour that promise with solutions that deliver security and prosperity.

In our workplace, flexible working is championed, colleagues become friends, and employees are recognised for their contributions while still being encouraged to develop and grow.

With 1.7 million members, we’re big enough to make a real difference in our community, yet we’re small enough to nurture your professional and personal development.

RACQ careers are never one-sided. If you’re passionate about making a difference, we want to take that journey with you.

View current career opportunities at RACQ

Our values

Our values go beyond pictures on the wall and aspirational slogans. They were developed by our people for our people, and capture our deep commitment to our members, employees, and the Queensland community.

Generosity of spirit

We believe in the power of genuine connection and empathy - for our people, our members, and our communities.

Being of service

Our commitment is to serve and support members and each other, beyond simply 'doing business'.

Inspiring trust

We earn trust by always doing the right thing by our members and each other.

Dedication to excellence

Our heritage and future centre on a commitment to excellence in every action we take and decision we make.

Our business areas

At RACQ, our people are our greatest assets. Our diverse team consists of over 2000 talented people across several business areas. Explore our business areas to find out more:

Our Assistance business line operates ten businesses designed to meet our members’ car, home, and lifestyle needs.

Roadside Assistance covers 1.3 million members across Australia on a 24/7 basis. Its services are coordinated throughout our 24/7 contact centre at Eight Mile Plains and are delivered Australia-wide through an extensive network of employees and contractors. This business area also includes a range of automotive businesses such as batteries, vehicle inspections, automotive repair, fuel repatriation, auto glass services, and auto electrical services.

Home Assistance provides our members with access to a range of building trade services through our South East Queensland Home Assistance network.

In the lifestyle space, licensed travel services and our range of discount partners deliver significant value to members.

Our Assistance business line comprises of the following departments:

  • Assistance Operations: Autoglass, Towing and Incident Management Operations, Fleet, Dispatch, Roadside Assistance and Automotive Operations
  • Assistance Services: Assistance Contact Centre and Mobility Centre of Excellence
  • Assistance Product and Pricing: Assistance Roadside Product Management, Home Assistance & Lifestyle Products and Assistance Pricing
  • Financial and Commercial Management

RACQ Assistance roles include:

  • Patrol Officer
  • Recovery Officer
  • Traffic Response Officer
  • Technical Trainer and Advisor
  • Vehicle Inspector
  • Product Coordinator
  • Pricing Analyst

RACQ Bank gives our members the opportunity to do personal banking with a trusted Queensland brand. RACQ Bank is a mutual bank, which means we put the profits we make back into the people we serve. Members with an RACQ Bank account enjoy banking products created specifically for Queenslanders, RACQ member benefits, and a local customer service team.

Our banking departments include:

  • Bank Resilience
  • Bank Finance and Treasury
  • Product and Operations
  • Bank Growth and Optimisation
  • Financial Planning

RACQ Bank roles include:

  • Lending Solutions Specialist
  • Securities Officer
  • Treasury
  • Accountants
  • Financial Planner
  • Risk Advisor
  • Quality Assurance
  • Collections Officer
  • Product Manager

Our Insurance business line provides members with insurance products and services via a state-wide network of stores and agencies, as well as a 24/7 call centre. RACQ is proud to offer members a wide range of insurance policies including travel, life, income protection, automotive, caravan, boat, home, contents, and pet insurance.

Our insurance departments include:

  • Claims: Motor Claims and Assessing, Property and Niche Claims, Counter Fraud and Investigations, CTP Claims, Claims Experience and Optimisation, and Assessing Strategic Delivery.
  • Insurance Finance
  • Insurance Enablement
  • Insurance Product and Distribution

Our Member and Community business line is responsible for how we engage externally with members and communities, and the distribution of our products and services. Member and Community brings to life the Member Strategy and ensures we continue to provide the best possible experience for our members.

Our Member and Community departments include:

  • Member and Community Engagement
  • Member Value Proposition
  • Marketing and Membership
  • Corporate Communications

Member and Community roles include:

  • Member Engagement Manager
  • Mobile Lender
  • Member Engagement Consultant
  • Member Engagement Specialist
  • Education Officer
  • Marketing Specialist
  • Principal Media Advisor

Our Group Risk and Compliance division helps RACQ achieve its corporate objectives by providing quality advice and assistance to internal business units and members.

Group Risk and Compliance roles include:

  • Risk Manager
  • Compliance Manager

Our Group Finance team partners will all areas of RACQ to provide specialist advice on strategy development and implementation, finance, analytics, treasury, tax, property, procurement and projects.

This critical function supports the business and the board in charting the strategic direction of the group, providing performance insights, and in meeting our obligations in accordance with corporations law, applicable accounting standards, and professional requirements.

Our Group Finances departments include:

  • Analytics: Applied analytics, resource optimisation and market analytics
  • Finance: Tax, payroll, investment and financial planning and analysis
  • Strategic Delivery and Enablement: Major projects and procurement
  • Corporate Services: Management of property assets and lease holdings
  • Corporate Strategy and Transactions

Group Finance roles include:

  • Accounts Payable/Receivable Officer
  • Data Analyst
  • Corporate Strategist
  • Workforce/Resource Planner
  • Financial Accountant
  • Payroll Officer

Our Human Resources division supports our people to have “an environment that inspires the best and brightest, where high performance and member focus is evident; our opportunities are sought after, and our people are universally admired". HR is responsible for talent acquisition, learning and development, talent management, remuneration and benefits, diversity and culture, change management, safety and wellbeing, internal communications, corporate legal services, workplace relations, and HR advice and support.

Our Human Resources departments include:

  • Organisational Development
  • Talent Delivery
  • Employee Relations and Corporate Legal
  • Workplace Health and Safety
  • HR Operations

Human Resources roles include:

  • HR Business Partner
  • Learning and Development Consultant
  • Talent Acquisition Specialist
  • Internal Communications Advisor
  • Change Manager
  • OD Specialist
  • Legal Advisor
  • HR Officer
  • Remuneration Specialist

Our Group Secretariat division delivers effective and efficient corporate governance and internal audit services for RACQ’s boards, committees, directors, and senior management. This division performs a range of functions within board and committee meetings, the members’ annual general meeting, compliance, governance, policy formulation, internal auditing, and assurance.

Group Secretariat roles include:

  • Principal Governance Advisor
  • Auditor
  • Senior Auditor
  • Assistant Company Secretary

Our Technology division plays an essential role in supporting the core requirements of each business line, while also providing expertise across RACQ.  Technology provides assistance in areas including major project oversight, technology strategy, architecture and risk, digital, innovation and automation, and end user experience.

Our Technology departments include:

  • Technology, Strategy, Architecture and Risk
  • Security and Shared ICT Services
  • Digital, Innovation and Automation
  • Bank Technology
  • Insurance Technology
  • Assistance and Membership Technology

Technology roles include:

  • Quality Engineer
  • Analyst Engineer
  • Business Solutions Analyst
  • Solutions Designer
  • Test Analyst
  • ICT Compliance Analyst
  • Digital Developer
  • Integration Developer
  • Automation Specialist
  • Security Analyst
  • Service Centre Consultant (help desk)
 

Recruitment Process

We work hard to select creative, innovative people who have passion and potential. To help you prepare for making a great impression, we’ve outlined the typical steps in the RACQ recruitment process.

By submitting your application, you’re agreeing to take part in the process described on this page. We'll retain your information under the terms of the Privacy Statement.

You submit an online application

You’ve found a role that is an ideal match for your skills, experience, qualifications, and career aspirations, so it’s time to submit your application online. Due to the volume of applications we receive it may take us a few weeks to get back to you with an outcome, but we commit to respond to every applicant.

Tip: Make sure you have a good understanding of the role you’re applying for before you fill in your application form, and tailor your application accordingly.

Pre-interview questions

If your application matches what we are looking for, we may ask a few more questions to get to know you more before the interview stage.

This step may include an invitation to complete a short quiz to get a feel for our culture and values.

Or a member of the RACQ careers team may contact you to discuss your application further. Consider this an opportunity to put a face to the name, show us why you're excited about the role, and tell us why you'd be a great fit.

Tip: Be yourself. It doesn't matter if you lose your train of thought or muddle an answer – just show us your personality

Interview

If you seem like a good candidate for the role, you’ll be invited to attend a face to face or virtual interview. The interview is designed to evaluate your knowledge, skills, and experience.

When RACQ recruits for some areas (e.g. contact centre or retail stores), a group interview/assessment centre will be arranged. Group interviews usually involve taking part in group activities and meeting some key people within the RACQ team.

Tip: Remember, a group interview is still a formal interview. You need to bring your best self and wear smart business attire.

Online assessments

There are a few different types of online assessments you may be asked to complete, depending on the role you’re applying for. We use these to further explore your fit with our culture and assess some of the capabilities required to perform the role. Examples of common online assessments include:

  • Culture-fit quiz
  • Psychometric assessments (cognitive/abstract/numerical)
  • Skills tests
  • Individual assessments (leadership/personality/preferred working style)

Tip: When you know which type of assessments you’ll need to take, it’s a good idea to practice similar assessments online to get a feel for your strengths and weaknesses.

Pre-employment checks

You’re nearly there. If you’re successful to this point, we’ll conduct some pre-employment checks. Background checks may include (but aren’t limited to):

  • Police and criminal history checks
  • Reference checks
  • Pre-employment medical assessment
  • Verification of your education
  • Visa status/working rights checks

Tip: We just need to wrap up a few last pieces in the process, so make sure you provide the required information as swiftly as possible. The sooner we have your checks completed, the faster we can offer you the role.

The outcome

Once the employment and background checks have been completed, we’ll let you know what our decision is.

If you’ve been successful, we’ll call you with the exciting news of your offer to work with us and give you all the information you need to decide that’s right for you. You’ll be issued with a written letter of offer/employment contract, plus some additional information about joining RACQ – including a showcase of all the employee benefits available to you.

If your application is unsuccessful, we’ll email you. Keep checking back on our latest career opportunities, and we’ll keep your details on file for any future possibilities and contact you if another suitable position arises.

RACQ Careers FAQs

Absolutely! You can submit an expression of interest via our current vacancies page. Registering allows us to contact you about opportunities in the future that are a match for your skills and experience.

Yes. If you’re interested in multiple advertised positions, please apply for each individual role and we’ll consider your application for each position.

We know you're eager to hear back from us! Once you have submitted your application, we will contact you via phone or email to confirm your application outcome as soon as we can. Please note, due to the volume of applications we receive, this process may take a few weeks.

As part of RACQ’s recruitment process, you may be required to complete phone and/or video interviews, group interviews, psychometric testing as well as a medical and/or criminal history check. If you have any concerns, please reach out to our team at careers@racq.com.au.

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