Viewpoint: The President's perspective
Our new 25-year partnership with leading national insurer IAG means we will continue to provide you with RACQ insurance, bringing new opportunities for our members and our people.
It allows us to accelerate our focus on bolstering the products and services we deliver for our members and the work we do for Queenslanders.
As we evolve the way we support members with their insurance needs, we're also improving our services with cost-effective offerings like our new Everyday Lite product because everyone deserves peace of mind on our roads.
Our Auto stores have fast become one-stop shops for car servicing and battery solutions, with our fifth store opening in late 2025, making our locations even more convenient. We will continue to invest in what matters most in the areas of mobility, home, advocacy and in our communities.
Every family should make it home safely.
It’s this mantra that drives our important work for road safety. Unfortunately, it’s not always the case.
With this in mind, my thoughts turn to the Payne family from north of Brisbane.
The family lost 18-year-old Harrison tragically in an off-road 4WD crash. On the back of this tragedy, they have started the Harrison Payne Initiative to educate motorists on beach and off-road driving safety.
Harrison's story reminds us why we must continue this important fight for change and makes our commitment to road safety advocacy personal and urgent.
On a different note, we had the opportunity to reflect on a century of our roadside assistance business at MotorFest in June with an historic display that showcased this milestone.
It was a terrific day, and I loved meeting so many of you – hearing your stories, seeing three generations of families who've trusted RACQ, and celebrating 100 years of being there when you need us most.
I would like to thank our members who shared their roadside stories as part of our '100 stories for 100 years' competition. You can read some of these heartwarming stories by visiting racq.com/roadside100.
As we look ahead, we're preparing for Queensland's next chapter – electric vehicles, new technology, and the changing ways families live and move around.
Our members remain at the heart of everything we do at RACQ, and I look forward to writing the next chapter in our Club's history with you.
Stay safe everyone.
Leona Murphy, RACQ President
Next story →
Related topics
Things to note
The information in this article has been prepared for general information purposes only and is not intended as legal advice or specific advice to any particular person. Any advice contained in the document is general advice, not intended as legal advice or professional advice and does not take into account any person’s particular circumstances. Before acting on anything based on this advice you should consider its appropriateness to you, having regard to your objectives and needs.
Insurance Products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQI) and arranged by its agent, RACQ Distribution Services Pty Ltd (RDS) ABN 35 116 361 650, AFSL 567130 and RDS' authorised representatives (including RACQ Operations Pty Ltd ABN 80 009 663 414, AR No. 234978 (RACQO). Conditions, limits and exclusions apply. RDS and RACQO are in the RACQ group of companies. One of the companies in the RACQ group of companies has a minority shareholding in RACQI.
RDS and RACQO have not taken your personal objectives, circumstances or needs into account when preparing advice regarding insurance products and you will need to consider whether the advice is appropriate for you. Read the Product Disclosure Statement (PDS) and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website. RDS receives a commission from RACQI for the policies it arranges. RACQO receives fees paid for services it provides to RDS. Further details about remuneration are available on request prior to purchasing.
Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.
Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.
RACQ Bank subscribes to the Customer Owned Banking Code of Practice which establishes higher standards than the law requires. The Code reflects modern consumer expectations and developments in approaches to issues such as consumer vulnerability, guarantors, and supporting customers through financial hardship. Please read our Customer Owned Banking Code of Practice page for more information.
RACQ Operations Pty Ltd (ABN 80 009 663 414 AR 000234978) and Members Travel Group Pty Ltd (ABN 45 144 538 803 AR 000432492) are acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any advice set out above is general in nature only, and does not take into account your objectives, financial situation or needs. Before purchasing any travel products, please consider the RACQ Travel Insurance Product Disclosure Statement (PDS) and the Target Market Determinations (TMDs) that apply to these products. Whilst the PDS outlines the Terms and Conditions of these products, the TMDs outline the intended class of customers that comprise the target market for these travel products. This will allow you to consider which products best suit your objectives, financial situation and needs and consider the products appropriateness to your personal circumstances. TMDs also outline matters involving the distribution and the review of these products. The PDS, Supplementary PDS and TMDs for each travel product can be found here.