Lodge a claim
You can lodge a claim with us a number of ways. The quickest, easiest way is to make an instantaneous claim through your healthcare provider. Alternatively, you can claim online or by post. No matter how you lodge your health insurance claim, we’ll work to approve it as fast as we can.
If you have hospital with extras cover and your health provider uses HICAPS, you can use your health care card to claim electronically on the spot.
Simply hand your card to your provider and they’ll process your claim in seconds. Then you’ll just need pay any difference.
Our RACQ Health Insurance portal is fully equipped to handle most extras claims. Simply log in and head to the claims section.
To use online claiming you’ll need to:
- have registered to use our RACQ Health Insurance Portal
- agree to our terms and conditions. This includes keeping receipts for two years
- have covered the costs with your provider
- make your claim within two months of getting treatment
- upload your receipt to our portal.
There’s a couple of ways you can make a health insurance claim by post. Either:
a) fill out a claim form and post it directly to us with your itemised receipt and/or account
b) lodge your medical claim at your local Medicare office and they’ll forward it to us to process.
Always supply us with a completed claim form and an itemised account or, if you have paid the account, the original itemised receipt.