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What does Roadside Assistance include?

  • Mechanical breakdown - In the event of a flat battery, a jump start may be provided. If you need a replacement battery, we can organise one for you, but at your own cost. 
  • Towing - If your vehicle cannot be mobilised, complimentary towing is provided up to your service limits. Size and weight limitations apply.
  • Emergency fuel - If you run out of fuel, RACQ can deliver enough unleaded or diesel fuel to get you to a fuel supplier (usually 10 litres) up to your service limits. The fuel is provided at the driver’s cost, unless you have purchased an upgrade to Plus Care, Ultra Care or RACQ Ultimate, then fuel will be supplied within the respective entitlements.
  • Lockout - Complimentary attendance to open your vehicle when the keys are locked inside.  In the event of lost keys or damaged locks, RACQ can arrange for a locksmith at the driver’s expense, unless you have purchased an upgrade to Plus Care, Ultra Care or RACQ Ultimate.
  • Tyre changing - We’ll help you fit your car’s roadworthy spare tyre. 
  • Bogged vehicle - We’ll help to recover your vehicle, where it can be accessed, without leaving a constructed road or driveway. Please note that size and weight limits may apply for complimentary service. 
  • Caravan & trailer assistance - If your vehicle is immobilised, towing for your caravan or trailer will be provided, within your service entitlements.  If your caravan or trailer has broken down, and your vehicle is still mobile, RACQ will tow the caravan or trailer at the driver’s expense, unless you have purchased an upgrade to Plus Care, Ultra Care or RACQ Ultimate, in which case a tow will be provided within the respective entitlement.

What type of vehicles cannot be covered? 

While Roadside Assistance is available for most vehicles, there are some weight and height restrictions for towing and roadside service.

The following are examples of vehicles we cannot currently provide roadside assistance for:

  • Vehicles over 6 tonnes GVM (Gross Vehicle Mass) and/or vehicles over 3.3m in height.
  • Trucks, buses & other heavy vehicles
  • Taxis, limousines & other private hire vehicles
  • Rental vehicles
  • Motorised homes over 6 tonnes GVM (refer to Ultimate RV)
  • Vehicles offered for sale by a licensed motor vehicle dealer
  • Unregistered vehicles or vehicles on a day registration permit
  • Registered & unregistered tractors & farm equipment.
  • Vehicles being used or tested in preparation for racing, trial, speed or hill climbing test, or being used on a race track for any purpose
  • Vehicles being operated solely for commercial use

Terms and Conditions

Visit the Roadside Assistance Terms and Conditions page to see conditions that apply, or download our brochure.

Roadside Assistance T&Cs

Roadside Assistance FAQs

Roadside Assistance fees, and other fees paid to RACQ and its Contractors, are not refundable other than for consideration of a roadside assistance call reimbursement. No refunds will be given on an unexpired subscription.

Yes. With gifted Roadside Assistance you’ll know your loved one is safe if their vehicle breaks down with help only a phone call away. If you’d like to give your family member the peace of mind that comes with RACQ roadside assistance, contact us or visit an RACQ branch.

Yes. Reciprocal benefits give you basic roadside assistance from the local club, depending on where you break down. 

  • Call 13 1111 from anywhere in Australia and you will be connected with the local motoring organisation 
  • If your RACQ Roadside Assistance is current, basic roadside assistance will be arranged for you
Where payment is made for roadside assistance in excess of or in lieu of any entitlement set out in your relevant product brochure and you feel extenuating circumstances exist, you may apply to RACQ for consideration of an ex-gratia payment. Your application should include all relevant details, accompanied by the original receipt covering payment, be signed by you and submitted within 90 days of the call for Service.  This correspondence can be addressed to RACQ Group Member Relations, PO Box 4, Springwood QLD 4127 or groupmemberrelations@racq.com.au.
Call 13 1111. Our call centre is open 24 hours a day 7 days a week. You can also use RACQ’s Roadside Assistance app. Download the app at racq.com/mobile. 
Roadside Assistance is valid for one year from the payment of the annual fee.
Yes, however you will need to purchase Roadside Assistance and pay an additional fee for immediate service.

Where Roadside Assistance is requested more frequently than RACQ considers reasonable, members with Roadside Assistance may be requested to ensure that any nominated vehicles requiring assistance are placed in a sound mechanical and roadworthy condition. Until this has been done, any further requests for free service may be refused or service provided for a fee.

 

For more information visit Excess Use.
Standard Roadside cannot be accessed within the first 24 hours after purchasing without an additional fee. A 72 hour wait period applies to all applicable benefits of Plus Care, Ultra Care and RACQ Ultimate.
Our Queensland based call centre is open 24 hours a day 7 days a week, so you won’t be stranded, when you need help we’ll be there.
A renewal will be issued approximately 4 weeks prior to the expiry date of your Roadside Assistance.
13 1905 24 hours every day

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