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We’re completing planned maintenance between 10:00 PM Saturday 13 April and 5:00 AM Sunday 14 April (AEST). Check RACQ Service Status for more details.

Support and contact

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Account details application
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General banking enquiries (domestic):
13 1905
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm

General banking enquiries (international):
+61 7 3877 1908

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Car or personal loan
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Personal lending enquiries (domestic):
13 1905
Mon-Thurs: 8:00am – 6:00pm
Fri: 8:00am - 5:30pm
Sat: 9:00am - 3:00pm

Personal lending enquiries (international):
+61 7 3877 1908

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Home loan
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Home lending enquiries (Home lenders are available for appointments outside these hours):
13 1905
Mon–Fri: 9:00am - 5:00pm

Home lending enquiries (international):
+61 7 3877 1908

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Internet banking or app
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General banking enquiries (domestic):
13 1905
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm

General banking enquiries (international):
+61 7 3877 1908

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Manage your account
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General banking enquiries (domestic):
13 1905
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm

Fraudulent card transactions (Cuscal):
1300 705 750

General banking enquiries (international):
+61 7 3877 1908

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Term deposits
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General banking enquiries (domestic):
13 1905
Mon-Fri: 6:00am - 11:00pm
Sat: 8:00am - 8:00pm
Sun: 8:00am - 5:30pm

General banking enquiries (international):
+61 7 3877 1908

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Batteries
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Do you require a car battery now and have roadside assistance?
13 1111

General battery enquiries (domestic):
13 1905

General battery enquiries (international):
+61 7 3877 1908

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Find an approved repairer
laptop
Online tasks
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Approved repairer enquiries (domestic):
13 1905

Approved repairer enquiries (international):
+61 7 3877 1908

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Vehicle inspection
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Vehicle inspection bookings:
1800 629 501
Mon-Sun: 7:00am - 7:00pm

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Window tinting
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Window tinting bookings:
1300 211 656
Mon-Fri: 8:00am - 5:00pm
Sat: 8:00am - 12:00pm

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Windscreens
laptop
Online tasks
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RACQ Auto Glass:
1300 733 686

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Feedback and complaints
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Feedback and complaints (domestic):
13 1905

Feedback and complaints (international):
+61 7 3877 1908

Fraud
laptop
Online tasks
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Fraudulent card transactions (Cuscal):
1300 705 750

General fraud reporting (domestic):
13 1905

General fraud reporting (international):
+61 7 3877 1908

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Solar
laptop
Online tasks
question mark
Related articles
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RACQ Solar:
1300 592 492
Mon-Fri: 9:00am - 5:00pm

Cancellations
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Insurance cancelations (domestic):
13 1905

Insurance cancelations (international):
+61 7 3877 1908

Boat, caravan and trailer
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Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm

Claims (international):
+61 7 3877 1908

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Car
laptop
Online tasks
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Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm

Claims (international):
+61 7 3877 1908

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CTP
laptop
Online tasks
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Claims:
1800 680 076
Mon-Fri 8:30am - 5:00pm

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Home
laptop
Online tasks
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Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm

Claims (international):
+61 7 3877 1908

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Pet
laptop
Online tasks
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Claims (domestic):
13 7202
Mon-Fri 7:00am - 7:00pm
Sat-Sun and public holidays 8:30am - 5:00pm

Claims (international):
+61 7 3877 1908

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Travel
laptop
Online tasks
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Claims (domestic):
1300 207 371
Mon-Sun 8:00am - 9:00pm

Claims (international):
+61 2 8055 1696

Other
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General insurance enquiries (domestic):
13 1905

General insurance enquiries (international):
+61 7 3877 1908

Travel insurance:
1300 338 821
Mon-Fri 8am-8pm
Sat & Sun 9am-6pm

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Payments
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General insurance enquiries (domestic):
13 1905

General insurance enquiries (international):
+61 7 3877 1908

Travel insurance:
1300 338 821
Mon-Sun 8:00am - 9:00pm

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Pricing promises
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Pricing promises enquiries:
1800 637 013

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Car
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Get your quote (domestic):
13 1905

Get your quote (international):
+61 7 3877 1908

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Home & Contents
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Get your quote (domestic):
13 1905

Get your quote (international):
+61 7 3877 1908

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Pet
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Get your quote (domestic):
13 1905

Get your quote (international):
+61 7 3877 1908

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View or change policy
question mark
Related articles
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General insurance enquiries (domestic):
13 1905

General insurance enquiries (international):
+61 7 3877 1908

Travel insurance:
1300 338 821
Mon-Sun 8:00am - 9:00pm

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Cancel my membership
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Membership enquiries (domestic):
13 1905

Membership enquiries (international):
+61 7 3877 1908

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Tickets and discounts
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Member benefits enquiries (domestic):
13 1905

Member benefits enquiries (international):
+61 7 3877 1908

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Financial relief
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Supporting vulnerability and hardship (domestic):
13 1905
Mon-Fri 8:30am - 5:00pm

Supporting vulnerability and hardship (international):
+61 7 3877 1908

Send us an email:
Bank: racqdisputeresolution@racq.com.au
Insurance: racqidisputeresolution@racq.com.au
Other: AMR@racq.com.au

My RACQ online account
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Membership enquiries (domestic):
13 1905

Membership enquiries (international):
+61 7 3877 1908

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Notification of a deceased member
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Membership enquiries (domestic):
13 1905

Membership enquiries (international):
+61 7 3877 1908

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Subscriptions and communication preferences
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Membership enquiries (domestic):
13 1905

Membership enquiries (international):
+61 7 3877 1908

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Other
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Talk to our friendly staff (domestic):
13 1905

Talk to our friendly staff (international):
+61 7 3877 1908

Hearing impaired (text telephone or text typewriter):
13 3677

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Cancel
laptop
Online tasks
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Roadside enquiries (domestic):
13 1905

Roadside enquiries (international):
+61 7 3877 1908

Change vehicle
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Roadside enquiries (domestic):
13 1905

Roadside enquiries (international):
+61 7 3877 1908

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Need assistance
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If I already have RACQ Roadside Assistance:
13 1111

I need to buy RACQ Roadside Assistance:
13 1905

Payments
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Roadside enquiries (domestic):
13 1905

Roadside enquiries (international):
+61 7 3877 1908

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Road trips
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Travel Agents - bookings and enquiries:
1300 888 449
Mon-Fri 9:00am - 5:00pm

Car hire (SIXT):
13 7498
Mon-Sun 7:00am - 11:00pm
1800 811 506
24/hr Roadside Assistance

Road conditions reports: Events incidents, Road closures, Road works
13 1940

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Holidays
laptop
Online tasks
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Travel Agents - bookings and enquiries:
1300 888 449
Mon-Fri 9:00am - 5:00pm

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International driver's permit
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Travel enquiries (domestic):
1800 680 050

Travel enquiries (international):
+61 7 3877 1908

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Travel insurance
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Travel Insurance:
1300 338 821

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Frequently asked questions

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Things to note

Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, and consider if appropriate for you before deciding.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.

Insurance products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQ). Conditions, limits and exclusions apply. This is general advice only and may not be right for you. This information does not take your personal objectives, circumstances or needs into account. Read the PDS and any applicable Supplementary PDS before making a purchase decision on this product. You can also access our Target Market Determinations on this website.