At the Royal Automobile Club of Queensland (RACQ), we do more than meet our members' needs, we provide peace of mind through our roadside assistance, motoring services, insurance, banking, travel and solar products. RACQ is owned by our over 1.7 million members and we’ve been a force for good in Queensland communities for over 118 years. 

How does your membership make all the difference?

Friends at a cafe
We help our members with benefits and discounts to make life a little more affordable.
Foundation RACQ
We help communities through our RACQ Foundation, sponsorships, events and education programs.
Townsville Sunrise
We advocate to make Queensland safe, affordable, and sustainable, now and into the future.

Our purpose

Our purpose ‘to drive a positive future for all Queenslanders’ is at the core of everything we do.

This guides our strategy, operations and product offering, and the way our people show up every day.

Whether that is through the work of our roadside assistance teams who get thousands of our members back on the road, our teams on the phone in our Queensland-based call centre and in our stores supporting members with their insurance, roadside and banking needs. The support of our members enables us to fund our advocacy, education, community and Foundation work which makes a significant contribution to all Queenslanders.

RACQ trucks driving on bridge

Our vision and strategy

RACQ's 2032 vision is to be a trusted partner for our members providing solutions to live and move safely, securely and sustainably. This vision is supported by a strategy which focuses on helping our members to navigate the convergence of mobility, energy, home and climate resilience, and is structured around key strategic focus areas.

  • person
    Members and Community
    We have compelling member value propositions and aim to make a positive impact in their communities. 
  • front-of-car
    We are a leader in personal mobility advice and solutions for our members.
  • house-with-open-window
    We protect and enhance the sustainability of our members’ homes.
  • Sustainability charger
    We are a force for good, making a positive contribution to the liveability of Queensland.
  • hand-holding-man-and-woman
    Being an employer of choice by leveraging our purpose, and aligning our culture, values and employee experience with our business and member strategy. 

Our culture

A set of values, behaviours and beliefs guide our culture and enable us to deliver on our purpose, strategy and 2032 vision.

Show Care

Show care

Prioritise safety and look out for each other.
Listen, empathise, and communicate openly with our members and each other.
Embrace difference and be inclusive.

Own It

Own it

Be clear on accountabilities and hold ourselves and each other to account.
Build trust by doing the right thing by members and each other.
Create a safe environment for people to speak up.

Embrace Learning

Embrace learning

Learn from our successes and failures to continuously improve.
Constructively challenge the status quo and embrace new ideas.
Seek diverse views and encourage learning and growth.

Deliver Excellence

Deliver excellence

Ensure the work we do adds value and has a positive impact.
Work together and help each other succeed.
Make informed decisions and act decisively.

Want to know what it's like to work with us?

Read RACQ's Culture Playbook to learn more and meet some of the people making a difference.

Learn more

Who we are

At RACQ, we stand for our members. We are good people, doing good things. We have a big heart and show care in every interaction, every day. 

We value our people and embrace diversity, knowing we aren’t all the same. We fight for what’s right, giving our members a voice so we can drive change together. 

We are passionate about building resilient communities. 

To us, success isn’t just the bottom line, it’s about the impact we have on our members, community, and planet.

We drive a positive future for all Queenslanders.

More about RACQ

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News and Media
Keep up to date with the latest news from RACQ.
Cars driving across the story bridge
We advocate on the issues that matter most to our members and communities.
Annual Reports
Read RACQ's Annual Report, Financial Statements and For the Greater Good Report. 
Display at MotorFest
Our History
For more than 100 years, RACQ has been supporting Queenslanders. Learn more about our history here.
RACQ beanbags at the Ekka.
Find out more about what it means to be a RACQ member.
racq staff employee in front of RACQ logo
A career with RACQ provides opportunities for development, recognition and flexibility.