Contact us immediately – we're here for you 24/7.
If you're calling within Australia:
+61 (0)7 3845 4851
We will cancel your card and begin the process to order a replacement.
If you’re within Australia, your replacement card should arrive by post within 7-10 business days. If overseas and in an emergency, an international courier can be used – fees apply.
If this card is in your Apple Wallet, once your new card has been ordered, it will be reactivated in the wallet within 1-2 business days.
Alternatively, you may order a replacement Visa Debit or rediCARD by filling out our Card Access - order card form.
Do you need to report a lost, stolen or damaged credit card?