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RACQ online account

All RACQ memberships in personal names are able to register for online services. Business members are unable to login.

  1. Go to the website registration page here: https://www.racq.com.au/register

    Verify your RACQ membership

  2. Complete the form to verify your membership.

    TIP: Make sure you have the most current membership number. This is the 16 digit number on the front of your RACQ membership card or you can call 13 1905.

    Login Details

  3. Enter your login details.

  4. Activate your account via email.

  5. You're now able to use online services to update your details, and purchase products. Having a member login also means that your online forms can be pre-filled to save you time.

RACQ login uses a unique email address for each membership. You can not use the same email address for another membership, your partner may have already registered using a shared email address.

If you have forgotten your password, enter your email address at https://www.racq.com.au/forgot-password and follow the steps to update your password.

Forgot my password 1

If you do not receive this email, check your junk mail.

If you are advised that the email address is not in use try another known email address, or contact us and we will reset your email and password at a database level.

Forgot my password 2

Your card number changes occasionally when we reissue it. To use online services, you must use your current membership card number. Please check your card, call 13 1905 or visit your local branch to confirm your current card number.

Our consultants are not able to see what email address you have used for online registration. You can easily try all of your known email addresses at https://www.racq.com.au/forgot-password to determine which email is a match.

This does not automatically change your password unless you wish to complete the next step. If you do not receive this email please check your junk mail.

If you no longer have access to the email inbox please contact us with your full details. It can take a few days to reset your email however.

Unfortunately your account validation email has been forwarded to the incorrect email address. An RACQ consultant will need to assist, please contact us or phone 13 1905 for help. This may take a few days to complete by our Tech specialists. You will not be able to register again until we have reset your account information. 

The RACQ website uses many different technologies that might not be supported by out of date browsers. To ensure you have the best online experience, check that your web browser version is up to date.

If you continue to experience issues, please contact us with your details about the device and web browser you are using. Eg: I am using an Iphone 6 with Safari.

Please check that your membership number is current. You can find this on either your member login screen, your roadside renewal document or by calling one of our friendly service consultants on 13 1905.

Logins don't work when the browser you are using does not support our 3rd party validation software. Please enable all scripts to load whilst on our website. The process is different for each browser so please use a search engine to help you.

Using Chrome:

If there is a shield in the top right corner of the window, click the shield and select 'load unsafe scripts'. This will allow your quote to complete and a media tracking script to run. 

Insurance quote is not loading answer

Tickets & discounts

When purchasing a Woolworths Gift Card, your RACQ membership discount will be applied at the checkout, just before payment.

Woolworths wish gift card discount

You need to select a suburb from the drop down of suburbs provided. If your access is slow or limited on your mobile device, you may need to keep the postcode box selected for a few seconds until the drop down appears.

Some email clients block attachments from time to time. If you have not received your voucher, please call 131 905 or email us at lifestyle@racq.com.au.

RACQ mobile apps

Due to low penetration rate of Australian users with Windows devices, at this time RACQ does not have plans to expand its mobile apps to Windows platforms. We are monitoring the market and will change our approach should things change.

The discounts and ticketing app uses the same login as the website.

If you have not registered for online services, either register within the app or go to https://www.racq.com.au/register.

When you receive a new membership card, your card number also changes. To update the card number in your RACQ Discounts app, please log out of the app and log back in. The card number will automatically update once you've done this.

After you login to RACQ.com your membership card will be accessible through the app.

RACQ current outages

Currently no outages

Scheduled outages

No scheduled outages.