FAQs

If you are an owner occupier or landlord, over 18 years of age, your property is an acceptable dwelling (i.e. house, duplex, townhouse or unit) and is in a serviceable area then you may be eligible to subscribe to one of the RACQ Home Assistance products.

To ensure we are able to provide the services to the standards we expect for you, we will be rolling out RACQ Home Assistance progressively across Queensland over the next 12-18 months.  This will be a progressive process and we appreciate your patience whilst we ensure we deliver the service you expect.

RACQ Home Rescue has a 72 hour wait period.  

If you subscribe in advance to RACQ Home Rescue it includes 4 service callouts per annum.

Call us now on 1800 466 334 if you need immediate service, or subscribe online.

An RACQ Home Rescue or RACQ Home Quick Fix subscriber is not entitled to a refund of the subscription fee upon cancellation of their subscription, except as expressly set out in the terms and conditions.

Our qualified tradespeople aim for a 70% permanent fix rate on all our callouts. If a tradesperson is unable to permanently fix the problem within the allocated hour, they will assist in organising a quote for any specialist repairs. This will ensure your home is safe and secure, reducing the risk of further damage, until you're able to organise further repairs as needed.

If your home incident does require additional repairs we can give you advice on what should be done next and arrange for a qualified tradesperson to provide an obligation free quote on doing the work for you.

You can subscribe online, call us on 1800 466 334 or visit a branch.

Please also note that we only cover homes in inner Brisbane currently however are expanding our availability to other suburbs daily. You can use our Suburb Availability Check if you're not sure whether your suburb falls within these areas.

Once checking our Suburb Availability Check, if RACQ Home Assistance is not yet available in your suburb, you will be asked if you would like to be notified when it will be available.  If you select ‘Yes’ we will be in contact when we are able to provide RACQ Home Assistance to your property.

RACQ Home Assistance can be obtained through different subscription levels.

RACQ Home Rescue is available for an annual ongoing subscription of $199. RACQ Home Rescue has a 72 hour wait period before being able to obtain assistance for one of the 10 Home Incidents covered and includes 4 callouts per annum.

We take Visa and Master Card payments via phone and online. You can also purchase RACQ Home Rescue or RACQ Home Quick Fix through a branch.  To make it easy for you to renew each year, Direct Debit is available from your credit card by calling us on 1800 466 334.

Please note that prices are valid as of 1 September 2015 and are subject to change.

Simply call us on 1800 466 334.

No, unfortunately you can not transfer it to another family member. Our terms and conditions state that a subscription cannot be transferred or assigned by an RACQ Home Rescue or RACQ Home Quick Fix subscriber to any other person.

If your family member is interested in joining, they can simply call 1800 466 334 for details.

If you are a RACQ Home Rescue subscriber and have already used your included four service callouts for the year during your subscription year and need further assistance you will be quoted a Service Callout Fee, and if acceptable, is payable by credit card over the phone before the tradesperson is dispatched.

Simply call at time of incident on 1800 466 334.

RACQ Home Assistance is progressively being expanded out services across Queensland.  If you'd like to know when RACQ Home Assistance is arriving in your local area, please enter your property address in the Suburb Availability Check and we will let you know when it is available in your area.

One of our qualified tradespeople will arrive generally within 2 hours of your call*.  The specialist will then do their best to fix the issue immediately. If this is not possible, temporary repairs will be carried out to make sure your home is safe and secure. You will also receive advice and a quote for a permanent repair. 

*Subject to traffic and weather conditions

You can change your nominated address once per a year.

Simply call 1800 466 334 and we'll update your details provided the new property is in a serviceable area. 

Your annual RACQ Home Rescue subscription fee will provide you with up to four callouts from qualified tradespeople, and can assist you with the 10 most common home emergencies.

RACQ Home Rescue included materials  are all included in your annual fee and that there are no other hidden costs.

If the tradesperson is unable to repair the incident you called about within the first hour they will make safe, provide recommendation for further work and organise a no obligation quote for your consideration.

• A damaged roof, gutter or downpipe causing a leak internally
• Blocked toilet, pipe or drain
• A broken heating or cooling system
• Power failure (excludes blackouts)
• Broken external door or window
• Being locked out of the house
• A burst pipe
• A broken or damaged hot water system
• A broken tap 
• A gas leak

Remember a trusted tradesperson is only a phone call away on 1800 466 334 (1800 HOME FIX).  

*Subject to RACQ Home Rescue or RACQ Home Quick Fix Terms and Conditions