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Save time, access our range of online services

RACQ offers a range of ways you may manage our services online.  So whether you want quick access to view or update your account details, make a claim or payment, request roadside assistance or take out a new product, you can now do it online.
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Insured with RACQ? We’ve got you protected against hail this storm season.

Both hail and storm are considered insured events under RACQ Comprehensive Car Insurance, and Home and/or Contents Insurance policies##.

Support and FAQs

We’ve made policy renewals faster. Simply login to your My RACQ profile and renew your policy online. Alternatively, you can pay via BPAY with your bank or via our Internet banking.

If you’ve forgotten your login details, head to our Make a payment page, enter your Payment Reference Number (PRN)* and follow the prompts. Once your payment has been confirmed, your insurance is renewed.

* Your Payment Reference Number can be found in the bottom right-hand side of your payment form. Some forms may also have it located in the top right-hand side.

Simply go to retrieve quote here and enter the quote reference number and postcode.

Yes, you can. To manage your building, contents or motor insurance policies, login to your My RACQ profile on your device and follow the prompts.

You can update your credit card details by logging into your My RACQ profile, select the insurance policy you want changed and follow the prompts.

You can update your direct debit payments by logging into your My RACQ profile, select the insurance policy you want changed and follow the prompts.

Yes, you can defer your monthly insurance payment by logging into your My RACQ profile, select the insurance policy you want changed then go to ‘Payment method’ change. Enter the date you would like your payment deferred to. You can defer your monthly payment at any time prior to your payment due date.

More FAQs

* Excludes pay later option.

## Exclusions apply. Please read the Product Disclosure Statement (PDS) and applicable Supplementary PDS for full details.