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Popular questions

You can activate your Visa Debit card online through internet and mobile banking. Simply login, select "Card options" and "Activate card". Alternatively, please call us on 13 1905 or visit your nearest local RACQ Branch and one of our friendly staff will activate your card for you.

You will need to be registered for internet banking to use the RACQ Bank mobile app.

Download the app to your phone, and launch. Log in using your internet banking credentials, IE: your Bank ID and password.

For a full, easy-to-follow tables of RACQ Bank's fees and charges, visit our fees and charges schedules on Downloads.

If you’d like to discuss these further, drop into an RACQ Bank branch or phone us on 13 1905.

The RACQ BSB number is 514-179.

BSB numbers are used in Australia to identify your institution’s bank branch. Used in conjunction with your account number, a BSB number tells us where your account is located. You will need your BSB and bank account number whenever you wish to receive money from, or send money to, other accounts (including direct debits).

 Any existing customers using BSB 804-002 please be advised this is still valid and active, however we recommend you use BSB 514-179 going forward. 

A comparison rate is an interest rate that indicates the true cost of a loan. This rate incorporates certain fees and charges that are applicable for the chosen product, and also takes into account what the interest rate will be after any introductory periods are finished.

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Forms & documents

RACQ Bank's forms and documents are available online. All our schedules for interest rates, fees and charges can be viewed any time. You can also download a range of forms including those for account applications and loan enquiries.

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We take pride in providing great service to our customers. However, we know sometimes things don't always work out the way they should. Because we want to continuously improve the service we provide, it's important to know not only when we delight you but also when we disappoint you.

For this reason, your feedback, whether positive or negative, is always encouraged because we are committed to providing our members with the best service experience possible.

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Banking and loan products issued by Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank. Terms, conditions, fees, charges and lending policies apply. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, before deciding.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.

Mortgage Saver is only available for new lending to RACQ Bank. Customers with an existing home loan can switch to Mortgage Saver with a minimum $20,000 in additional new lending.

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RACQ Bank

BSB: 514 179

13 1905 24 hours every day

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