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International services FAQs

If you're travelling overseas and taking your mobile phone with you, you'll still be able to use mobile banking and receive your one-time-password for transactions. If you're using an international mobile number we won't be able to send you your one-time password to this number. If you're not taking your mobile phone with you just call us on 13 1905 before you go and we'll make other arrangements for you. Please note international roaming charges may apply if you receive an SMS while you're overseas.

To start the process of receiving money from overseas, complete this online form

In it, you will need to:

  • Choose the country from which you are receiving funds
  • Complete the relevant information in the form and submit.

You will then be presented with the PDF deposit instructions. Please save this for your reference.

The best way to contact us from overseas is by phoning 3877 1908. For general queries, you may email us at For other contact options, visit our Contact page.

A SWIFT code (Also known as a BIC code) is an international bank-identifying code. RACQ Bank uses SWIFT codes to send money to overseas banks. When making an overseas transfer, you will need to know the SWIFT/BIC code of the bank you wish to send money to.


An IBAN, or International Bank Account Number, is a code used to process international payments, typically within Europe.

International payments from Australian accounts to IBAN-recognised countries will require a valid IBAN. IBANs tend to be very long, so make sure you have the correct information before transferring.

When a VISA Debit transaction has occurred in a foreign currency and is converted to Australian dollars (AUD) a Foreign Currency Conversion fee is charged, this fee is a percentage of the transaction value.

Please refer to our Fees and charges schedule for a full list of fees.

RACQ Bank do not issue travellers’ cheques.

Foreign currency exchange rates are primarily determined by supply and demand. Worldwide, banks are constantly buying and selling currencies according to their customers’ needs. If the demand of a certain currency rises of falls, so does its value.  Certain currencies are ‘pegged’ to another currency’s value, a mixture of others, or a different measure of value, such as gold.  

A telegraphic transfer is usually the quickest way to send money overseas to a recipient1. Please note no guarantee can be placed on transfer times as we are always reliant on the efficiency of the receiving bank to credit the beneficiary. You may send a TT by visiting your RACQ Bank branch.

Sending a TT in the beneficiary’s currency is usually more cost effective and helps ensure the funds are credited more quickly, as the payment can go "straight through"2.

A Draft – similar to a bank cheque made out in a foreign currency –  is another way for you to make payments and settle a transaction overseas. Drafts can be sent overseas via mail and are available in a wide range of currencies.  This is also a service which requires you to visit an RACQ Bank Branch offer in-branch only.

For more information on sending money internationally, visit

To get started, you may download and complete the Telegraphic Transfer Form, or our Foreign Bank Draft Order Form for drafts, and bring it along to your nearest RACQ Bank branch.


Check out our Inward Payments Form. Here you will find all the information required to complete your transfer overseas.

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Banking products are issued by Members Banking Group Limited ABN 83 087 651 054 AFSL and Australian credit licence 241195 trading as RACQ Bank. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, before deciding.

RACQ Bank has entered into contractual arrangements with Western Union Business Solutions (Australia) Pty Ltd (ACN 150 129 749; AFSL 404092) trading as Western Union Business Solutions (“WUBS”), to assist it with processing foreign currency cheques and in fulfilling certain foreign exchange and payment services. WUBS is a business unit of The Western Union Company. The relationship relating to the services described (other than Drafts) is solely between you and RACQ Bank. Fees and charges may apply, please refer to the terms and conditions issued by RACQ Bank, which will vary depending upon the financial product. WUBS offers Drafts directly to our members. If you are seeking to acquire Drafts, it is important for you to consider the Product Disclosure Statement (“PDS”) and any other relevant WUBS documents before you decide whether or not that financial product is right for you. A PDS is available either from RACQ Bank or on the Compliance & Legal section of the WUBS website (

Any advice provided by RACQ Bank is general in nature and does not take into account your personal objectives, financial situation or needs. WUBS does not give you any advice, general, personal or otherwise. This communication has been prepared solely for informational purposes and does not in any way create binding obligations. No representations, warranties or conditions of any kind, express or implied, are made in this communication.

1 Funds are usually transferred from your account by the next business day. The beneficiary bank will then allocate the funds to the beneficiary’s account. There is no delivery time guarantee. Some currencies may take longer than others to process.

2 Please note that International Payments are sent via a network of correspondent banks, which sometimes levy a small handling charge on your payment. Any such fees, and payment delays, are out of our control.

You can only create a PayID within mobile or internet banking by linking it to an eligible account. Not available on some accounts.

Biometric identification features are compatible with selected devices only, noting that some devices may not be able to use particular Biometric identification methods. For Android, selected biometric features should be available on devices with android v 4.4 or greater, provided that feature is available in device. For iOS device, any device that is running with IOS version 9,10 or 11(or greater), provided that feature is available in device.

Google Pay, and the Google Pay Logo are trademarks of Google Inc. Samsung Pay is a trademark or registered trademark of Samsung Electronics Co., Ltd.

* Apple Pay works with iPhone 6 and later in stores, apps and websites in Safari; with Apple Watch in stores and apps; with iPad Pro, iPad Air 2 and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay enabled iPhone 6 or later or Apple Watch. For a list of compatible Apple Pay devices, see

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.