What can I do if I'm experiencing financial hardship?
At RACQ Bank we focus on lending responsibly, but we also understand that your circumstance can change.
Financial hardship could mean that you are concerned about or unable to repay what you owe or are experiencing difficulty meeting your repayment obligations. This could be the result of an unexpected event or unforeseen changes outside your control.
Some common examples of difficulty may include but are not limited to the following:
- Loss of employment
- Reduction in income
- Injury or illness
- Relationship breakdown
- Natural disaster or drought
- RACQ Bank is committed to assisting and supporting any member facing financial hardship. If you are concerned about your ability to meet your loan or overdraft repayments to us, please phone us on 13 1905 or complete our Hardship Form and send it to email@example.com
An experienced staff member will assess your application and a decision will be communicated to you within 21 days.
If you need it, you can also get independent advice from the National Debt Helpline. This is a free service with dedicated people in each state that will work with you to understand your circumstances and help with next steps.
Contact the National Debt Helpline on 1800 007 007 from anywhere in Australia.