RACQ
  • Membership
    • Member discounts
    • Member loyalty savings
    • RACQ in the community
    • Learner driver and Free2Go
    • Why RACQ membership
    • Log in to My RACQ
    • Download RACQ apps
    • Subscribe to newsletter
    • Join Members' Voice
    • RACQ membership card
  • Roadside assistance
    • How it works
    • Compare roadside options
    • Roadside for electric vehicles
    • Roadside for RVs
    • Roadside for business
    • Explore roadside assistance
    • Buy roadside
    • Get help now
    • Make a payment
    • Upgrade your roadside
    • Download roadside app
    • Log in to Fleet Care
  • Insurance
    • Car insurance
    • Home insurance
    • Pet insurance
    • Caravan and trailer insurance
    • Travel insurance
    • Life and income protection
    • Explore RACQ Insurance
    • Get a quote
    • Make a claim
    • Make a payment
    • Retrieve a quote
    • Update my policy
    • Insurance disclosure documents
    • Pricing promises review
  • Banking
    • Bank accounts
    • Car loans
    • Home loans
    • Personal loans
    • Term deposits
    • Explore RACQ Bank
    • Log in to internet banking
    • Find a store
    • Home loan calculator
    • Borrowing power calculator
    • Car loan calculator
    • Forms and documents
  • Car
    • Roadside assistance
    • Car insurance
    • Car loans
    • Batteries
    • Windscreens
    • Vehicle inspections
    • Explore Car
    • Get insurance quote
    • Get roadside help now
    • Make a claim
    • Make a payment
    • Fair fuel finder
    • Road conditions
    • Read latest articles
  • Home
    • Home insurance
    • Home loans
    • Pet insurance
    • Home rescue
    • Solar energy
    • Explore Home
    • Get insurance quote
    • Make a claim
    • Make a payment
    • Retrieve a quote
    • Home buying guide
    • Read latest articles
  • Leisure
    • Discounts and offers
    • Travel
    • Boat, caravan and trailer
    • Ultimate RV Roadside
    • Explore Leisure
    • Buy movie tickets
    • RACQ discounts app
    • Trip planner
    • Travel insurance
    • Read latest articles
  • About us
    • Advocacy
    • Careers
    • Community
    • News and media
    • Sponsorships
    • Sustainability
    • About RACQ
  • Feedback
  • Help & contact
  • Locate us
Call 13 1905
  • Log in to My RACQ
  • Log in to Internet Banking
  1. RACQ
  2. Help and Contact
  3. Banking
  4. General
  5. what can i do if im experiencing financial hardship

What can I do if I'm experiencing financial hardship?

At RACQ Bank we focus on lending responsibly, but we also understand that your circumstance can change.

Financial hardship could mean that you are concerned about or unable to repay what you owe or are experiencing difficulty meeting your repayment obligations. This could be the result of an unexpected event or unforeseen changes outside your control.

Some common examples of difficulty may include but are not limited to the following:

  • Loss of employment
  • Reduction in income
  • Injury or illness
  • Relationship breakdown
  • Natural disaster or drought
  • RACQ Bank is committed to assisting and supporting any member facing financial hardship. If you are concerned about your ability to meet your loan or overdraft repayments to us, please phone us on 13 1905 or complete our Hardship Form and send it to collections@racq.com.au

An experienced staff member will assess your application and a decision will be communicated to you within 21 days.

If you need it, you can also get independent advice from the National Debt Helpline. This is a free service with dedicated people in each state that will work with you to understand your circumstances and help with next steps.

Contact the National Debt Helpline on 1800 007 007 from anywhere in Australia.

Related Articles

Oops no related articles found

We're here to help

laptop-with-email-envelopeEnquire online
house-homeFind a store
person-next-to-racq-logoMy RACQ online account
callcentre-personCall 13 1905
  • About us
  • Careers
  • News and media
  • Help & Contact
  • My RACQ Account
Facebook
Twitter
YouTube
Instagram
LinkedIn
  • Privacy
  • Legal
  • Feedback and complaints
  • © RACQ Operations Pty Ltd 2021